Sr. Site Reliability Administrator

Hiring Manager: Brian Weiss

Talent Acquisition Advisor: Draun Raval

Job Code Level: IZ-CLD-P3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The OpenText SMBC builds breakthrough software solutions that harness the power of information to solve concrete business problems. Our patented innovations at the nexus of law, big data, and predictive analytics help extract critical insights from massive volumes of unstructured data - for eDiscovery, contract analysis, and enterprise knowledge management. With world-class teams across the globe, we are trusted by renowned corporations, premier law firms, and key regulatory agencies.

Candidate must show aptitude for troubleshooting technical issues in mission critical situations; possess strong analytical skills and superior communication skills.

WHAT THE ROLE OFFERS

• Develop and maintain the deployment and services of cloud SaaS offerings.
• Analyze and propose solutions
• Provide Level 3 support for including sending status updates to multiple audiences.
• Work seamlessly as part of an escalation team including proper handoffs and escalations.
• Participate in an on-call rotation.
• Install, patch, and upgrade software using automation.
• Design and communicate custom workflows, run books, and response documents.
• Take on special projects. Represent the department in meetings. Track and report on ongoing projects.
• Evaluate and maintain customized monitors.
• Provide scripted solutions to unique scenarios.
• Develop and maintain a deep understanding of several diverse products.

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in a related field or equivalent work experience required.
• AWS Certification preferred,
• Candidate must be an enthusiastic and fast-paced worker, able to solve technical challenges creatively in a dynamic environment,
• Excellent problem-solving ability, verbal and written communication skills, work under strict deadlines in a legal environment and the ability to interact with all levels of staff necessary.
• Handle multiple tasks under challenging conditions as a team player.
• Scripting Languages and surrounding tooling (Python, Ruby)
• Build Automation and testing (Jenkins, Gradle)
• Deployment and Configuration Management (SaltStack, Ansible, Helm, Terraform, CloudFormation, Puppet, Chef, Consul, Vault, etc.)
• Monitoring tools (Zabbix, Cloudwatch, Nagios, Icinga, etc.)
• Virtualization and Containers (Docker, Kubernetes/EKS, Vagrant, VMware)
• Build Automation and testing (Jenkins, ArgoCD, Gradle)
• Analysis / statistics tools (OpenSearch / ELK Stack, Grafana, Graylog, Splunk)

One last thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.