The Microsoft 365 Systems Engineer is a senior-level, hands-on technical leader responsible for the full lifecycle management of the organization’s Microsoft 365 ecosystem. This role plays a strategic and influential part in shaping the enterprise's technology landscape, ensuring that M365 platforms are not only operationally sound but also aligned with long-term business goals.
This individual is accountable for the configuration, performance, availability, security, and continuous improvement of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, Microsoft Purview, and Microsoft Intune in both cloud-only and hybrid environments. This position leads the design, implementation, and administration of M365 services, with a strong focus on optimization, automation, and integration with third-party tools and systems.
The Systems Engineer will spearhead initiatives to enhance collaboration and productivity across the organization through seamless integration of M365 applications, proactively monitor and tune the environment for performance and efficiency and serve as a technical escalation point for advanced troubleshooting and vendor coordination. This role also lead security and compliance efforts by enforcing advanced protocols such as MFA, Conditional Access, DLP, and encryption to meet regulatory standards like GDPR, SOC 2, and NIST.
In addition, the role requires the development of technical documentation, automation of recurring administrative tasks using tools like PowerShell or Power Automate, and proactive engagement with business and IT stakeholders to align M365 strategies with organizational needs. The Systems Engineer is expected to champion the adoption of new Microsoft 365 tools and features, support roadmap planning and budgeting efforts, and ensure successful audits and compliance outcomes.
This role demands a unique combination of deep technical knowledge, strong problem-solving skills, collaborative mindset, and the ability to translate complex IT solutions into business value.
Performance Outcomes
Microsoft 365 Administration & Engineering
Lead the design, configuration, and maintenance of M365 services, including Exchange Online, Teams, SharePoint Online, OneDrive for Business, Entra ID, Microsoft Purview, and Intune.
Manage hybrid environments and cloud-only solutions to ensure high availability, performance, and seamless user experiences.
Drive adoption of new M365 tools, features, and services in alignment with business needs.
Security, Compliance & Risk Management
Implement and maintain advanced security protocols such as Multi-Factor Authentication (MFA), Conditional Access, encryption, Data Loss Prevention (DLP), and insider risk policies.
Ensure compliance with regulatory and industry standards such as GDPR, SOC 2, and NIST.
Support internal and external audits through documentation and control validation.
Technical Support & Troubleshooting
Serve as the Tier 3 escalation point for complex M365-related issues.
Act as the primary contact with Microsoft support for incident resolution.
Analyze and resolve service disruptions or performance issues in a timely manner.
Monitoring, Optimization & Automation
Monitor system performance and service availability using tools such as Endpoint Analytics.
Plan for capacity, identify improvement opportunities, and implement performance optimizations.
Automate administrative tasks and workflows using PowerShell, Power Automate, or Ansible to improve efficiency and reliability.
Collaboration, Integration & Documentation
Partner with cross-functional teams to integrate M365 services with third-party platforms and business applications.
Create and maintain technical documentation, runbooks, and user guides.
Provide training and guidance to stakeholders on best practices and system usage.
Education, Knowledge, and Experience
Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent experience may be considered required.
Advanced certifications in Microsoft technologies preferred.
Extensive hands-on experience administering and engineering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft Purview.
Deep understanding of identity and access management (IAM), Conditional Access, data loss prevention (DLP), encryption, eDiscovery, retention policies, and compliance frameworks (e.g., GDPR, SOC 2, NIST).
5–7 years of experience managing Microsoft environments in mid- to large-scale enterprise settings, including hybrid cloud/on-premises Active Directory environments required.
Proficiency in PowerShell required; experience with additional tools such as Power Automate or Ansible strongly preferred.
Experience with third-party management tools (e.g., BitTitan, Quest), security platforms (e.g., CrowdStrike, SumoLogic), and project management tools (e.g., Jira) is a plus.
Relevant Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Security Administrator Associate, or Modern Desktop Administrator Associate.
FLSA Status
Exempt
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position primarily operates in a professional office or remote work environment.
Requires prolonged periods of sitting at a desk and working on a computer.
Must be able to communicate effectively via phone, video conferencing, and email.
Occasional lifting of equipment or materials up to 15 pounds may be required.
May require occasional travel (up to 10%) for team meetings, trainings, or business needs.
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Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.