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Job Description:

Are you a hospitality professional looking for a rewarding role with little to no nights, weekends, or holiday shifts? Bring your passion for service to a prestigious law firm as a Hospitality & Events Coordinator, where you’ll deliver top-tier client experiences in a professional setting. This is a unique opportunity to transition your food & beverage or hotel expertise into a Monday–Friday schedule, supporting high-level meetings, events, and daily office hospitality needs. If you thrive in a fast-paced environment and take pride in impeccable service, this role offers the perfect blend of hospitality and work-life balance.

Essential Job Responsibilities

• Provide “White Glove” hospitality services; Excellent customer service skills, good communication skills, ability to multi-task, do not mind cleaning up after others.

• Set-up meeting rooms as specified

• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies

• Clean Café and Hospitality kitchen as needed

• Utilize various software and event planning programs to meet tasks

• Maintain a positive team-player mentality

• Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc

• Deliver on service commitments in a timely and accurate manner

• Invest proper effort and QC approach to deliver the highest quality work and service

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

• Expected to uphold the Standards of Service and best practices developed by Epiq

• Follow established guidelines and procedures for receiving, documenting, organizing, and distributing client kitchen supplies.

• Ensure customers request to set up meeting rooms in a timely matter in accordance with Epiq's standards and instructions given by the client.

• Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests.

• Exhibit excellence in customer service and the ability to serve others.

• Provide immediate attention and acknowledgment to customers entering the kitchen area in accordance with Epiq's standard of operation.

• Perform walk-through of various floors to inspect and ensure that all rooms are clean, stocked with supplies, and ready for the next meeting.

• Cleaning, dusting, and other incidental tasks as assigned.

• Help in the office services area with mail, shipping & receiving, copy/print/scan, and backup receptionist duties.

• Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with meeting room set-up and clean up.

• Maintain a positive team-player mentality.

• Deliver on service commitments in a timely and accurate manner.

• Invest proper effort and QC approach to deliver the highest quality work and service.

• Comply with Epiq’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.

• Expected to uphold the Standards of Service and best practices developed by Epiq.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1-year work experience, client service-oriented preferred

• Good customer service skills, including tact in handling complaints

• Excellent verbal and written communication skills

• Attention to detail and ability to multitask in a fast-paced environment - Must be highly organized

• Ability to lift or move 40 lbs.

• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time

• Strong working knowledge of Microsoft, Outlook, Word, and Excel, with the ability to learn industry specific software

• 8a - 4:30p - with flexibility to work an occasional early/late start to meet our clients needs

• Excellent attendance - expected to work M-F with 1 hour lunch 8a-4:30p

The Compensation range for this role is 18.00 to 22.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.