Windows File Services Custom Application Engineer

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Provide operational support for enterprise applications integrated with Windows File Services, ensuring stable and reliable service delivery.
• Resolve application-related incidents and service requests within agreed SLA timelines, maintaining accurate ticket updates and operational documentation.
• Perform proactive health checks, monitoring, and maintenance of application servers and supporting databases.
• Provide Level 2 support for application issues, performing troubleshooting and root cause analysis to restore service quickly and prevent recurrence.
• Execute minor configuration and standard changes while coordinating patching and upgrades with platform teams.
• Support application lifecycle activities, including pre- and post-change validation, documentation, and coordination with infrastructure teams.
• Operate and maintain Java-based applications running on Glassfish or Payara application servers, including configuration and log analysis.
• Collaborate with development teams to ensure operational readiness during new feature rollouts and releases (operational support, not development).
• Support applications integrating with REST APIs, job schedulers, message queues, and enterprise services.
• Identify opportunities for automation and operational improvements, working with the Continuous Service Improvement (CSI) team to implement enhancements.
• Ensure all activities comply with security, governance, and audit requirements.
• Support eDiscovery and audit requests by preparing and delivering application data in accordance with defined procedures and compliance guidelines.
• Maintain and improve runbooks, operational documentation, and knowledge base articles to support consistent and efficient service operations.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.

What you'll bring along

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 3-5 years of experience providing operational support for enterprise applications in multi-environment setups (development, test, production).
• Hands-on experience handling incidents, service requests, monitoring activities, and minor configuration changes in enterprise IT environments.
• Familiarity with Java application stacks, including Glassfish or Payara application servers, with the ability to analyze logs, configurations, and service status.
• Basic understanding of database operations, including Oracle or PostgreSQL fundamentals, such as read-only queries, job monitoring, and backup validation coordination.
• Experience working with REST APIs, integration services, job schedulers, and messaging systems used by enterprise applications.
• Knowledge of PowerShell and SQL for operational checks and troubleshooting tasks.
• Familiarity with CI/CD pipelines and DevOps practices, including interaction with deployment pipelines and change processes.
• Basic understanding of Windows network file shares and file service integrations.
• Strong understanding of ITIL processes, including Incident, Request, Change, Problem, and Knowledge Management.
• Experience working with ITSM tools such as ServiceNow for ticket management and operational coordination.
• Demonstrated ability to maintain high-quality documentation, change records, and audit evidence.
• Strong analytical troubleshooting skills and the ability to follow structured runbooks and escalation procedures.
• Excellent communication skills with the ability to collaborate with technical and non-technical stakeholders.
• ITIL v4 Foundation certification is a plus.
• DevOps Foundation/Practitioner certification and database fundamentals (Oracle/PostgreSQL) knowledge are advantageous.
• Excellent command of both spoken and written English and German.