Storage Reorganization & eDiscovery L2 Engineer (with German)

Provides operational support for reorganization activities (file share restructuring, rights adjustments) and eDiscovery requests within Windows File Services and NAS environments. Ensures timely execution of approved changes, compliance with governance standards, and accurate documentation. Coordinates with technical teams for execution and collaborates with CSI for process improvements. Execute approved reorganization tasks (e.g., restructuring file shares, updating permissions) following defined runbooks. Process eDiscovery requests by locating, extracting, and delivering data in compliance with legal and security requirements. Maintain audit-ready documentation for all activities, including evidence of execution and approvals. Communicate effectively with stakeholders in German and English for request clarification and status updates. Coordinate with IN technical teams (Storage and Application) for execution of complex changes. Identify process improvement opportunities and escalate to CSI team. Ensure adherence to ITIL processes for Incident, Request, and Change Management. Validate changes post-implementation and escalate issues as needed. Strong understanding of Windows File Services structure and delegated rights. Familiarity with Active Directory and NAS concepts. Basic knowledge of CIFS/SMB protocols. Process & Compliance: ITIL awareness (Incident, Request, Change). Excellent communication skills in German and English High attention to detail and ability to work under SLA-driven timelines. Ability to follow structured processes and escalate effectively. Bachelor's degree in IT or equivalent experience. Mandatory: ITIL v4 Foundation. Familiarity with ITSM tools (e.g., ServiceNow). Proven ability to maintain audit-ready documentation and follow structured workflows.