Microsoft OneDrive L2 Engineer (with German)

Provide Level 2 support for OneDrive for Business incidents and service requests Troubleshoot complex sync, access, sharing, and performance issues Resolve escalations from Level 1 support within agreed SLAs Perform root cause analysis and implement preventative solutions Administer OneDrive settings via Microsoft 365 and SharePoint Online admin centres Support user migration, data recovery, and OneDrive provisioning scenarios Manage permissions, external sharing, retention, and compliance settings Support integration with SharePoint Online, Teams, and other M365 workloads Monitor service health and respond to Microsoft 365 advisories and incidents Apply configuration changes following change and release management processes Maintain technical documentation, KB articles, and operational runbooks Liaise with Microsoft support and third-party vendors as required Provide guidance and mentoring to Level 1 support teams Strong troubleshooting skills in cloud-based collaboration platforms Solid understanding of Microsoft 365 identity, access, and security concepts Customer-focused mindset with excellent problem-solving ability Ability to communicate technical information clearly to non-technical users Methodical and detail-oriented approach to incident resolution Ability to manage multiple cases and priorities simultaneously Strong documentation and knowledge-sharing habits Proactive attitude toward service improvement and automation 2-4 years' experience in Microsoft 365 or end-user computing support roles Hands-on experience supporting OneDrive for Business in enterprise environments Experience working in a service desk, managed services, or EUC operations team Experience with user migrations and large-scale OneDrive deployments Familiarity with ITIL-based incident, problem, and change management Microsoft OneDrive for Business administration and troubleshooting Microsoft 365 Admin Center and SharePoint Online Admin Center Identity and access management (Azure AD / Entra ID, MFA, Conditional Access) OneDrive sync client troubleshooting (Windows, macOS, mobile) Data migration tools (SharePoint Migration Tool, Mover, third-party tools) Compliance and governance (retention policies, DLP, eDiscovery) PowerShell scripting for M365 and SharePoint Online administration Endpoint management integration (Intune / Microsoft Endpoint Manager) Understanding of networking fundamentals impacting sync (proxy, firewall, DNS) Security best practices for cloud file storage and collaboration Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert MS-900 (Microsoft 365 Fundamentals) SC-900 (Security, Compliance, and Identity Fundamentals) ITIL Foundation Bachelor's degree or equivalent in: Information Technology, Computer Science, Information Systems