Job Description: Senior Associate- Client Services
Location: Gurgaon
Shifts: 24 *7
Overall Purpose of the Job:
The Senior Associate will provide daily support to the Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex.
Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to.
Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.
Responsibilities
Gather and thoroughly document requirements using standard project intake forms
Assist the Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Document Hosting, Document Review, Document Production, Data Archival, and Storage
Follow detailed Quality Control measures to ensure the accuracy of all deliverables
Track all time spent on project activities and report to Project Managers periodically
Participate in internal communications on standard processes and reporting.
Monitor matter communications (emails, meetings, calls)
Load documents on Relativity including overlay and troubleshoot load files when required.
Tiff/OCR documents on the fly and/or using other EDD tools and teams.
Understanding of running searches, managing search indexes, and creating search term reports for clients.
Hands-on experience with ticketing tools like JIRA would be preferred.
Qualifications
At least 2-3 year of relevant experience.
Working knowledge of Relativity and other review platforms.
Detailed planning and organizational skills
Exceptional written, electronic and verbal communication skills
Strong understanding and efficiency using Microsoft Office Suite and other common software applications
Ability to multi-task and prioritize requests based on deadlines.
Communicate frequently and professionally with Project Managers and project team
Continually seek opportunities to increase customer satisfaction
Ability to stretch in case of project requirements.
Open to work in 24X7 shifts including weekends and National Holidays.
Provide exceptional customer service for existing and prospective clients
Should be a team worker with focus on communication, solutions and good relationships
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