Your Impact
The Queue Coordinator is responsible for coordinating and managing data uploads and downloads, ensuring accurate categorization and logging of tickets, and maintaining rigorous adherence to standard operating procedures. They also provide exceptional customer service, engaging proactively with clients and internal teams to ensure seamless data management and uphold DISCO's standard of technical excellence.
What You'll Do
- Data Coordination: Collaborates with clients to gather specifications for loading data and discusses various requirements. Facilitates data downloads via FTP, client sharefile, dropbox, or other file sharing methods. Ensures thorough review and correct categorization of all incoming tickets.
- Ticket Management: Maintains accurate logs and classifications of issues in accordance with standard operating procedures. Adheres strictly to company policies for creating, updating, and resolving tickets in Salesforce. Provides proactive monitoring of open tickets, engage with customers for updates, and manage expectations with a sense of urgency and professionalism.
- Customer Service Excellence: Exemplifies a high standard of customer service, quality, and keeps a positive attitude in all forms of communication with internal and external stakeholders. Liaises effectively with coworkers and clients, accurately discerns client requirements, and translates them into actionable tasks.
Who You Are
- 0+ years of experience Other preferred experience required for the position, including length and in what capacity (e.g., operational, management level).
- 6+ months of experience in the eDiscovery Industry
- Understanding of various data storage methodologies, collections, processing, and electronic production.
Even Better If You Have
- Organized with a high attention to detail
- Customer service and communication skills
- Proficient in using Excel for data manipulation via formulas
- Skilled in accurately discerning client requirements and translating them into actionable tasks
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical and dental insurance
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.