Site Architect - Client Community

Overview

About the company 

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.

Job Summary

We are seeking an experienced Community Site Administrator to own, optimize, and scale our B2B community platform as a strategic extension of Sales, Customer Success, and Marketing.

You will manage platform administration, analytics, moderation governance, knowledge integration, and sales enablement workflows to drive measurable business outcomes.

Responsibilities

· Own and optimize day-to-day community platform management, including user roles, permissions, customizations, workflows, tagging structures, moderation rules, and gamification systems to drive engagement.

· Manage CRM, marketing automation, analytics, and knowledge base integrations while leading migrations, upgrades, and new feature rollouts to ensure platform performance and scalability. Facilitating the use of the CMS on the site to allow marketing and client-facing collateral to be made accessible on the site and ensuring client user access is maintained.

· Integrate community insights into CRM workflows and track community-influenced pipeline, sourced leads, CQLs, and opportunity acceleration metrics.

· Equip cross-functional teams with dashboards, trending discussions, FAQs, and peer success stories to directly support revenue growth and account-based engagement strategies.

· Establish and enforce moderation standards, governance playbooks, and escalation frameworks to ensure compliance, brand safety, and community health.

· Monitor and improve key KPIs such as time to first response, solution rate, active users, and case deflection to drive retention and engagement.

· Partner with Support to implement KCS-based frameworks, improve knowledge integration, and enhance content quality standards.

· Optimize search, tagging, and metadata to reduce support case volume and improve self-service effectiveness.

· Build executive dashboards and reporting frameworks (Power BI, Adobe Analytics, GA) to measure engagement, revenue impact, operational efficiency, and drive insights to larger Voice of Client framework to create integrated insight from clients.

· Conduct cohort analysis, onboarding drop-off analysis, and A/B testing to continuously optimize community performance.

· Launch and manage high-impact engagement initiatives such as gamification campaigns, webinars, hackathons, and virtual summits.

· Drive ambassador programs, advocacy initiatives, and SEO strategies in collaboration with Marketing to expand reach and brand visibility.

Qualifications

· 10+ years’ experience in Community Site Management

· Experience in building communities from scratch, management and strategy.

· Hands-on experience administering enterprise community platforms (e.g., Higher Logic, Salesforce Community Cloud, Khoros, Jive, AnswerHub, BetterMode, etc.).

· Strong CRM and analytics experience (Salesforce, Power BI, Adobe Analytics, Google Analytics).

· Proven ability to connect community metrics to revenue impact.

· Experience managing cross-functional stakeholders (Sales, Product, Marketing, Support).

· Strong documentation and governance process experience.

Preferred experience

· Higher Logic platform expertise

· Experience launching or migrating community platforms.

· KCS certification or knowledge management background.

· Experience driving Community Qualified Leads (CQLs).

· Familiarity with SEO/SEM strategies.

· Background in enterprise SaaS or IT ecosystems.

Shift Timings : 7 PM to 4 AM(Night Shift)

Benefits: Free pick up and drop + Free meal 

Why Join Us: 

• Be part of a collaborative and innovative work environment. 

• Opportunity for professional growth and development. 

• Competitive salary and benefits package. 

• Contribute to shaping the future of our software development processes. 

Consilio’s True North Values 

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter. 

• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions. 

• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future. 

• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of. 

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.