Senior Tech Support Engineer
FTI ConsultingWho We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About The Role
As part of the Technology Operations team, the Customer Enablement Consultant will be responsible for supporting our clients using various AWS services, eDiscovery platforms and other tools. They will also support client projects and tasks involving collection, processing and production of computers and digital data. The Consultant will handle data management, document review support, ad-hoc technical assistance and troubleshooting of complex software, hardware, and process issues. This job may involve working in areas such as Electronic Discovery (eDiscovery), Data Investigations, and Data Management and have responsibilities for the processing and analysis of digital data.
Our team works with evolving digital data sources and the Consultant will utilize and develop processes to efficiently process and manage new data sources. The individual in this role will work with various team members as we work on a variety of projects and requests at the same time, each of which can be staffed differently and with different client demands.
What You’ll Do
Support Managed Services clients with products and operational tasks (data intake, export, application assistance).
Provide administrative and technical support for hosted e-Discovery applications.
Perform data transfers using Aspera or other means.
Create or execute SQL scripts and utilize applications and tools to improve efficiency and performance of current processes and workflows.
Assume responsibility for day-to-day data processing, conversion, analysis, quality control, import, and other specialized tasks including interaction with other consultants, supervisors, and client personnel.
Commit to providing excellent customer service, enhance customer experience and enable customers to use FTI supported applications and software.
Liaise with senior team members and case teams to understand client requests, make informed recommendations, and manage expectations.
Commit to producing high quality support and work product.
Respond promptly and professionally to clients.
Provide timely updates on progress of projects and tasks.
Research, resolve, and respond to a variety of client inquiries.
Engage appropriate resources to resolve and provide timely updates to clients.
Fully document each issue/resolution.
Participate in the team global shift rotation.
Develop and nurture successful long-term relationships with internal and external clients.
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional
milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications
1+ years of supporting and using AWS services such as S3, EC2, Workspaces
1+ years of relevant post-graduate professional experience supporting enterprise clients, with an e-Discovery focus with hosted applications in a cloud environment.
1+ years of relevant post-graduate experience with data manipulation, data conversion and data analysis work in Microsoft SQL Server or any other database platform.
Experience using e-Discovery processing tools (Relativity, Reveal preferred) and/or e-Discovery applications (Relativity, Reveal, or Nuix Discover).
Ability to travel to clients and FTI Office(s) as needed.
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.
Preferred Qualifications
Technically savvy with a strong proficiency in Microsoft Windows and related software, especially Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
Understanding of EDRM.
Intermediate ability to create and understand Microsoft SQL Server scripts and stored procedures.
Familiarity with managing, processing, converting, and analyzing data from cloud, social media, and other emerging digital data sources such as O365, MS Teams, One drive, Dropbox, Slack, GSuite etc.
Knowledge of SharePoint, SQL Server Reporting Services, SQL Server Integration Services, and any related Reporting platform
C#.Net programming experience.
Strong conceptual and qualitative analytical skills.
Knowledge and understanding of Cloud services and virtual compute.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation
Minimum Pay: $57,000
Maximum Pay: $157,000
Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.