Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

This role provides support to Bank of America’s global eDiscovery Operations team on tasks related to data identification and collection.  The primary focus of this role is for collection of electronic data using specified eDiscovery and computer forensics evidence handling techniques and industry-specific processing applications and tools. The role also involves the evaluation and planning for new eDiscovery technologies and processes, working across departments to coordinate requirements and design and implement changes.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects
• Work closely with other eDiscovery team members to ensure prompt and accurate execution of requests to identify, collect, and transfer data requested in litigation and regulatory matters.
• Manage a portfolio of cases where you are responsible to ensure the requested data collections are performed and completed through delivery.
• Perform complex custodial research to ensure all required data sources are identified and collected per case requirements.
• Troubleshoot collection failures, stalled collections, and errors. 
• Complete internal data transfers, perform quality checks, and ensure data is prepared for delivery.
• Meet daily/weekly productivity targets.

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Required Qualifications:

• 3-5+ years of experience working in an electronic discovery or IT related field or relevant work experience
• Effective time management and multi-tasking skills
• Excellent written and verbal communication skills
• Strong client-service orientation
• Ability to excel in a metric driven, production environment
• Strong PC skills
• Ability to work both independently and in a team environment, while taking responsibility for a task and following it through to completion

Desired Qualifications:

• Ability to manage priorities with shifting deadlines and dynamic customer requirements
• Prior experience working with Microsoft 365 suite of tools, including Microsoft Purview
• Prior experience performing data acquisitions or knowledge of Cyber Forensics tools/processes
• Prior experience working within the Legal, Regulatory, Information Security or Compliance space
• Prior experience with Nuix, Powershell, EnCase, SQL, Robocopy and/or the ability to learn new software tools quickly

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$80,000.00 - $108,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.