Senior Manager, eDiscovery

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Our Why:

We exist to protect a way of life that many people have come to rely on. We protect the small business that relies on Coupang to be able to open their doors every day. The customer trust in protecting their PII fiercely. Also, our fellow employees and their data as they come to work every day being proud to work for Coupang.

We exist to be thought leaders and help the industry and government partners. To come to work focused on outcomes and not egos, and to head home at the end of a day with a sense of pride with what we accomplished together as a team. Our why drives everything that we do.

Description:

As our Senior Manager, eDiscovery, you will be responsible for building and leading our US-based eDiscovery service delivery function. This is a critical, hands-on role that serves as the primary technical partner to our Legal, Compliance, and Digital Trust organizations. You will be responsible for managing the entire eDiscovery lifecycle for complex litigation, internal investigations, and regulatory matters.

This includes operating the legal hold process, performing defensible data collections from diverse collaboration systems, and providing expert consultation on search methodology, data mapping, and managing data transfers to external review platforms.

This is a foundational function, and you will need a proven track record of building and scaling eDiscovery operations, inspiring stakeholder confidence, and working with autonomy in a fast-paced, global environment.

Key Responsibilities:

• Manage and operate the end-to-end legal hold process, including issuing hold notices, tracking custodian acknowledgments, and ensuring the defensible preservation of relevant data.
• Implement and manage granular data preservation (legal holds) across Coupang's collaboration and email platforms to prevent spoliation.
• Scope, identify, and defensibly collect relevant Electronically Stored Information (ESI) from a wide range of custodian data sources for active caseloads.
• Leverage platform-native tools and APIs to perform efficient, targeted data extractions from complex cloud environments.
• Serve as the primary technical expert and consultant for the Legal team on all eDiscovery matters, including data mapping, discovery risks, and search methodology.
• Design and execute complex search and filtering strategies (using keywords, date ranges, and other metadata) to cull data sets and prepare targeted exports for external review platforms.
• Partner with Legal to respond to regulatory and government inquiries, ensuring data is collected and produced in a timely and defensible manner.
• Support internal investigations by providing discreet, timely, and accurate data collection and preliminary analysis.
• Develop and document standardized eDiscovery playbooks, workflows, and best practices to ensure repeatability, defensibility, and efficiency.
• Manage relationships with external eDiscovery vendors and outside counsel, overseeing data transfers and ensuring adherence to project specifications.

Qualifications:

• 6-8+ years of hands-on experience in eDiscovery, digital forensics, or litigation support.
• At least 5+ years of experience managing the eDiscovery lifecycle (preservation, collection, processing, production) for a corporate legal department or in a consulting/service provider role.
• Deep technical experience performing data collections from complex, modern data sources, especially cloud collaboration platforms (O365, Google Workspace, etc.)
• Proven experience building, scaling, or managing an in-house eDiscovery program or function.
• Expertise in designing and executing complex search queries, keyword/concept filtering, and data culling methodologies.
• Hands-on experience with leading eDiscovery and forensic collection tools (e.g., Relativity, Nuix, Magnet Forensics, or platform-native eDiscovery centers like Microsoft Purview).
• Strong understanding of data privacy principles and the technical challenges of cross-border data transfers.
• Experience working in a fast-paced, international enterprise.
• Bachelor’s degree or equivalent practical experience.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders (especially lawyers and legal professionals).

Preferred Qualifications:

• Certifications such as Certified eDiscovery Specialist (CEDS), Relativity Certified Administrator (RCA), GIAC Certified Forensic Analyst (GCFA), or other relevant digital forensic/eDiscovery certs.
• Experience with scripting (Python, PowerShell) to automate collections or data manipulation.
• Familiarity with data in AWS or other cloud infrastructure environments.
• Fluency in Korean

Pay & Benefits

Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.    

The base pay for this position ranges from $142,000/year in our lowest geographic market to $279,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.   

General Description of All Benefits (Drafter: Please check with your team if any change on the benefit description) 

• Medical/Dental/Vision/Life, AD&D insurance   
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)  
• Long-term/Short-term Disability   
• Employee Assistance Program (EAP) program   
• 401K Plan with Company Match   
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure   
• 12 Paid Holidays   
• XX weeks of Paid Parental leave   
• Pre-tax commuter benefits   
• MTV - [Free] Electric Car Charging Station    

General Description of Other Compensation      

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.    

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/  

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com.   

Job Requisition ID: R0067883