Project Director, Trial Services, ICR

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

JOB SUMMARY:

Responsible for technical planning and execution for court reporting and trial services (both internal and client-facing), including gathering and prioritising requirements for trial services, defining the vision for trial services, and collaborating with development, IT, and operations departments in order to ensure that financial and functionality goals are met and that the company’s overall strategy and goals are supported.

You should be prepared to make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity. You must possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality.  You must enjoy spending time with customers to understand their problems and working with technical teams to develop innovative solutions. You'll need to be able to speak effectively to executives, supporting your decisions with data.

JOB DUTIES:

• Oversees and is answerable to the court reporting business and stakeholders for all ICR trial services activities.
• Oversees team supporting project management and change management initiatives.
• Translates ICR trial services needs into requirements and drives consensus within the development, IT, and operations departments to promote achievement of goals. Drives clear and efficient product road mapping, product planning, prioritisation, and an overall agile product development process.
• Engages extensively with internal stakeholders and end users as well as external clients to gain first hand insight on client and internal needs and compile market feedback on ICR products and services.
• Works with business analysts and wider ICR team to create and evaluate Product Proposals in the context of supporting service offerings.
• Keeps business stakeholders up to date on product and service process and progress.
• Builds an understanding and cultivates vision, develops the business case, and compiles the planning material necessary for driving product and service initiatives further with clarity and consensus.
• Identifies and works with external vendors to provide ancillary services to support ICR client offerings.
• Works with ICR bid teams in every region to support bid responses and provide technical advice for service provision under contract.
• Responsible for developing, defining, and overseeing roadmaps and managing as required for the purpose of meeting deliverables for the business.
• Conducts relevant product and services research; establishes competitive intelligence and various market analyses to further aid the business in understanding current and future product needs.
• Represents the business and promotes ICR product and service development by advocating for its value and benefits.

CREDENTIALS:

Education: Degree in engineering, computer science, IT or related discipline. Project Management qualification/s a plus.   

Experience and Track Record: 5 years’ trial services experience including management of end to end client facing service delivery.

Communication Skills: The role is of a cross-functional nature that demands constant interactions and deliberations with other departments and teams and requires superior communication skills, both verbal and written.

Analytical Skills: To enable evaluation of proposed solutions and strategies, candidates will need to have a superior ability to synthesise diverse and complex information and data and design refined strategies, solutions, workflows, and procedures.

Leadership: Excellent leadership qualities and the ability to influence and inspire.

People Skills: Excellent people skills to enable the creation of long-lasting working relationships and facilitate smooth collaboration and performance of functions internally.

MS Office: Expertise in Word and Excel and other analytical tools. Proficient in the use of PowerPoint in order to create engaging content for presentations.

Work Ethic: Performs and completes tasks in a timely fashion; adheres to workplace procedures, policies and ethics; is a creative thinker who can develop product solutions on short notice; and displays calmness and composure in the face of workload and pressure.

REQUIRED CHARACTERISTICS:
Ability to multi-task in a fast-paced, deadline-driven team environment

• Excellent verbal and written communication skills
• Effective analytical and problem-solving skills
• Good presentation skills and customer service orientation
• Excellent consultative skills that foster credible internal and client relationships

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.