Project Coordinator

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Job Description:

India EMS Client Services – Project Coordinator - Job Description

Job Summary:

Reporting to the Project Coordinator Manager. Project Coordinator – CS will be assigned ownership of a providing first level responses on client received emails and will coordinate with internal CS team for task assignment. Work as integral part of Project Management Team and provide best quality experience with regards to timely responses and coordination.

Project Coordinator Responsibilities:

• Serve as a liaison working in Client Services department with key client representative with the goal of owning the service delivery relationship.
• Acknowledge incoming client emails and coordinate internally with teams as needed.
• Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team.
• Ensuring project deadlines, changes are communicated on time to the clients.
• Assign tasks to internal teams and assist with the help of internal project tracking platforms.
• Providing administrative support and undertaking project tasks as needed.
• Ensure stakeholder views are managed towards the best solution.
• Possess excellent time management and communication skills, to collaborate with clients and internal teams to deliver results on deadlines.
• Ensure overall satisfaction through the coordination of project related updates.
• Work actively with the Project Management Team to eliminate blockers.
• Use internal tools to monitor and generate project status reports.
• Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team.
• Instill confidence with clients through proactive communication when necessary. 

Desired Qualifications and Skills

• Good Communication (Verbal and Written) Skills.
• Experience of working in MS Office.
• Ability to multi-task, maintain composure under pressure and meet deadlines
• Must be able to work in an ever changing fast-paced work environment
• Be engaged and enthusiastic about work and learning.
• Must be flexible and be available to work evening and weekend shifts.

Education & Certifications:

• Bachelor of Computer Application, MCA
• NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO knowledge is a strong plus.

Location: Pune, India

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