Requisition No: 844573
Agency: Department of Education
Working Title: PROGRAM SPECIALIST III-DOE - SES - 48003547
Pay Plan: SES
Position Number: 48003547
Salary: $44,060.11
Posting Closing Date: 01/24/2025
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Florida Department of Education
Division of Technology and Innovation
Bureau of Education Data Center
Program Specialist III
48003547
Pay range: $44,060.11 - $47,054.49
“Employment is contingent upon successful completion of a level 2 background screening pursuant to Chapter 435, Florida Statutes."
Agency Mission Statement:
Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.
The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.
Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually-impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency.
FDOE’s goal is to hire individuals to provide:
1. Higher Student Achievement
2. Seamless Articulation and Maximum Access
3. Skilled Workforce and Economic Development
4. Quality Services
Florida Department of Education (agency website)
Description
This position falls under the Bureau of Education Data Center, Division of Technology and Innovation. The bureau has a diverse set of technology platforms requiring system and application support. An advanced level of skill is required for this position in one or more of the technologies and/or platforms.
Position Responsibilities:
• Employee is expected to demonstrate, model, and reinforce the agency's fundamental values of quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.
• Employee is expected to demonstrate knowledge, skills, and ability to prepare, provide, and disseminate quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.
• Planning, scheduling, and implementation of work assignments pertaining to Access Management.
• Collects, evaluates, and analyzes data to develop alternative recommendations, solve problems, document workflow and other activities related to the improvement of Access Management related activities implementation and operation.
• Manage and maintain services and functions within the multiple admin centers of Microsoft 365 and Azure AD.
• Ensures there is a detailed, documented history for all work completed within the Department of Education's ticketing system.
• Complete public records requests correctly and efficiently using eDiscovery in Microsoft's Compliance Admin Center.
• Reviews assigned team project deliverables and supporting work products for completeness and quality assurance prior to further use.
• Provide excellent customer service in all areas involving working with the customer.
• Follow documented processes and procedures and create procedural documentation.
Agency Values
• The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
• The employee must interact courteously with others.
• The employee's performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
• Attendance is an essential function of this position.
• Perform other duties as required or assigned.
Knowledge, Skills & Abilities:
• Knowledgeable in Azure Active Directory and Microsoft 365 admin center services and functions as well as on-premises Active Directory Users and Computers and Group Policy Object management.
• Has the knowledge to create and modify shared network drives and properly assign security groups for least privilege access.
• Has knowledge of Windows PowerShell and Active Directory Module for Windows PowerShell.
• Provide excellent customer service in all areas involving working with the customer.
• Be proficient in Microsoft Office Suite products in order to complete monthly and quarterly reconciliation reports for auditing purposes.
• Must have ability to think logically and to analyze and solve problems.
• Needs to have the ability to interpret technical information relating to Azure Active Directory and Microsoft 365.
• Can communicate effectively, professionally, and appropriately in a timely manner.
• Ability to establish and maintain effective working relationships with others.
Minimum Qualifications
An associated degree in Computer Science or a related field from an accredited college or university;
or two years of IT systems support experience.
Experience working in Active Directory Users and computers, Microsoft Entra, and/or Microsoft 365.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida:
Annual and Sick Leave Benefits Annual Leave - Employees in Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
Sick Leave - Selected Exempt Service positions shall be credited with 104 hours of sick leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
• Nine paid holidays and one Personal Holiday annually;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options.
• Retirement plan options, including employer contributions (www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers;
• And more
Application Information & Requirements
Work History (entered with the most recent/current listed first):
• Any and all State of Florida jobs
• Any and all Florida University job
• All periods of employment from high school graduation
• Periods of unemployment
• Gaps 3 months or more*
• Education
• Volunteer Experience
Include supervisor names and phone numbers including current place of employment.
Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
It is unacceptable to use the statement "See Resume" in place of entering work history.
Your candidate profile will convert to your official application.
All documentation is due by the close of the vacancy announcement.
Position Location:
This position is located at our headquarter location at 325 West Gaines Street, Tallahassee, FL 32399.
Work Hours are from 8 a.m. to 5 p.m.
Special Requirements:
Background Screening Requirements
It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening.
No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.
Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checked through the Florida Department of Law Enforcement, and federal criminal records checked through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.
Selective Services System (SSS)
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: https://www.sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.