Carlton Fields is seeking a Practice Technology Support Coordinator.
The Practice Technology Support Coordinator manages the eDiscovery components of litigation matters including, but not limited to, the collection, processing, and production of ESI.
Essential Duties and Responsibilities
Work schedule will be 1:00pm – 10:00pm EST /10:00am – 7:00pm PST
Acts as the point person and consultant for the trial team on technology related eDiscovery issues.
Manages matter specific databases within the firm’s Relativity platform.
Answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail from users with technology requests related to eDiscovery and data management.
Provide basic training and support on various litigation support applications, such as Relativity, Case Map, Case Notebook, and Sanction.
Assist users with data transfer requests using the firm’s cloud transfer service.
Manage the creation of and maintenance of secured shared folders on the firm’s network.
Manages and encrypts data transfers on portable media devices.
Manages the departments invoice creation and tracking process and software.
Assist users with the creation of PowerPoint presentations for use in court, mediation, and other legal settings.
Create trial boards and other exhibits for use in court and other presentations.
Requirements
Applications – Superior skill with Relativity, familiarity with other eDiscovery platforms, Case Notebook, and CaseMap.
Problem Solving – Should be able to identify and resolve problems in a timely manner. Must gather and analyze information skillfully and work well in group problem solving situations.
Customer Service – Must be capable of managing difficult or emotional customer situations; and meeting commitments. Must be able to accomplish this while working in situations that involve tight time deadlines.
Oral Communication – Must speak clearly and persuasively in positive or negative situations. This individual should be able to project confidence when speaking with clients, internal customers, and contacts at other organizations.
Professionalism – Always approaches others in a tactful manner and remains calm under pressure.
Quality – Must be accurate and thorough. Should monitor own work to ensure quality, and alert supervisor or manager to any quality issues or concerns.
Quantity – Must complete work in timely manner and adhere to agreed upon deadlines.
Availability – Must be consistently at work and on time, and be available for work outside of normal business hours when required.
Dependability – Must take responsibility for own actions and keep commitments.
Education and/or Experience
Bachelor’s degree or equivalent experience
Five years of professional experience working in a litigation support or eDiscovery focused role
The salary range for this role in Los Angeles is $125,000 - $150,000. Actual salaries will vary depending upon various factors, including relevant experience and skillset. The salary range listed is just one component of the Carlton Fields total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.
Additionally, Carlton Fields provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.