Office Services Associate

Overview

IST Management is seeking an Office Services Associate for the downtown Chicago team! The Office Services Associate is responsible for providing Corporate mailroom, backup reception and other support services on-site in a professional office team environment. Ideal candidates are customer focused, possess prior relevant experience, are tech savvy, and are willing to train as necessary. 

About Us

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Pet Insurance, and Bonus Incentives

Hourly Compensation: $18.00 - $18.00 

Schedule: Monday-Friday 8:30am-5:30pm

Responsibilities

Key responsibilities for the Office Services Associate role include:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Mailroom services- scan/sort/delivery of mail and packages throughout site to appropriate client personnel
  • Reception services- backup main reception area as necessary for breaks and absences- answer and direct multi-line phones and direct calls, answer inquiries from customers, greet and welcome client visitors
• Ordering supplies, maintain supply inventory
• Must be able to lift 50 + pounds
• Will be standing for long periods of time
• Be able to back up the receptionist area at times
• Handle time-sensitive material like confidential, urgent packages
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Participate in cross-training; Adhere to all safety procedures; Perform other tasks as assigned

Qualifications

Job Requirements include:

• High school diploma or equivalent (GED) 
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills; Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks; Ability to meet employer's attendance policy
• Access to reliable transportation to and from work; Lifting up to 50 pounds, walking and standing for extended periods of time
• Back up Receptionist area at times

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.