Description
SUMMARY
We are seeking a proactive and versatile IT Infrastructure and Systems Specialist with 5+ years of experience to manage and support our IT infrastructure and enterprise systems. This role requires a strong foundation in IT systems and infrastructure, with a focus on Office 365, Azure Cloud, networking, cybersecurity, and system administration. While proficiency in all listed technologies is preferred, we value candidates with a strong core skill set and the ability to learn and adapt to new tools and systems. This position is critical to ensuring the efficiency, security, and scalability of our IT environment while supporting the organization’s strategic initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Core IT Infrastructure
• Manage and maintain server infrastructure, including provisioning, configuration, upgrades, and patching.
• Administer Active Directory (AD) and Azure AD for authentication, group policies, and directory synchronization.
• Configure and maintain virtualization platforms such as VMware.
2. Office 365 and Cloud Services
• Administer Office 365 services, including Exchange Online, Teams, SharePoint, Purview, Power Automate, Power Apps, Forms and OneDrive.
• Manage Azure cloud services, including Virtual Machines, Networking, and Storage.
• Monitor cloud resources to ensure performance, availability, and cost efficiency.
3. Networking and Connectivity
• Configure and manage VPNs, SD-WAN, and MPLS networks for secure and reliable connectivity.
• Monitor and troubleshoot network performance and resolve connectivity issues.
• Ensure network security through proper segmentation, firewalls, and traffic monitoring.
4. Cybersecurity and Data Protection
• Deploy and manage Endpoint Detection and Response (EDR) solutions for advanced threat protection.
• Implement data labeling, classification, and discovery to safeguard sensitive information.
• Conduct vulnerability assessments and respond to security incidents.
• Build awareness and deliver IT security training targeted to all employees.
• Perform vendor security and privacy assessments, including cloud security, against industry standards and best practices.
5. Monitor the organization’s networks, systems, mobile, and cloud environments for potential security incidents and report regularly to management on security activities, incidents, and remediation.
6. Backup, Recovery, and Disaster Recovery
• Develop and maintain robust backup and recovery processes to ensure data integrity.
• Create and test disaster recovery plans for critical IT systems and services.
7. Enterprise Systems Administration
• Support and administer enterprise platforms.
• Monitor and optimize system performance and integrations.
8. Audio-Video Conferencing Solutions
• Configure, maintain and support AV conferencing systems, including Microsoft Teams Rooms, Zoom and similar platforms.
• Troubleshoot AV hardware and software issues to ensure seamless communication and collaboration.
• Implement and support conference room technologies such as cameras, microphones, displays and control systems.
• Stay updated on emerging technologies and improve user experience.
9. Support eDiscovery requests for email, sales data, financial data and documents.
10. Provide helpdesk support for end users related to hardware and software. On call for emergency support and responding to outages and emergencies as needed. Must be able to resolve issues remotely or onsite as needed in a timely and professional way.
11. Perform other duties and/or special projects as assigned.
Requirements
KNOWLEDGE / SKILLS /COMPETENCY
• Ability to collaborate and build relationships with business partners and to influence within both IT and business communities.
• Effective and proven project management skills.
• Excellent organizational, prioritization and time management skills.
• Expertise to clearly define complex issues despite incomplete or ambiguous information.
• Passion for using data and creating data-driven cultures.
• Self-motivated and able to work independently with minimal direction.
EDUCATION/EXPERIENCE
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience in IT infrastructure roles.
• Proficiency in Office 365 administration and experience with scripting and automation tools (e.g., PowerShell, Python).
• Strong knowledge of cybersecurity best practices, tools, and frameworks.
• Experience with networking technologies (e.g., Cisco, Juniper, SD-WAN).
• Expertise in virtualization platforms (e.g., VMware, Hyper-V). Strong foundation in server administration.
• Hands-on experience with Azure cloud services and security configurations.
• Familiarity with endpoint management tools (e.g., Intune, SCCM).
• Knowledge of backup solutions (e.g., Veeam, Veritas, Spanning) and DR planning.
• Familiarity with ITIL best practices and service management tools.
• IT compliance experience in a GMP setting is a plus
• Working knowledge of industry standards – NIST, ISO 27001/2, ITIL, COSO, COBIT, Cloud Security Alliance, US and global privacy/data protection laws
• Certifications such as Microsoft Azure Administrator, Microsoft 365 Certified, MCSA, CCNA, or CompTIA Security+ are a plus.
WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the individual is:
• Frequently required to sit and/or stand, walk, talk and hear.
• Constantly required to use hands and fingers to operate office machines and equipment.
• Frequently required to reach with hands and arms.
• Occasionally required to stoop, kneel and crouch.
• Required to occasionally lift, carry, push, pull, or otherwise move objects.
• Occasional travel required between various locations in US and some international travel.
What We Offer:
• A dynamic and collaborative work environment.
• Exciting opportunity to work on diverse technologies and enterprise systems while ensuring the efficiency, security, and scalability of our IT infrastructure.
• Opportunities for professional growth and certifications.
• Competitive compensation and benefits package.