Intern

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary:

We are currently seeking an IT Support and Administrative Intern to join our dynamic team. This role is tailored for an ITE student or recent graduate who is enthusiastic about applying their technical knowledge and administrative skills in a professional environment. The ideal candidate will be responsible for delivering first-level tech support and handling a variety of administrative tasks. This position calls for an individual with meticulous attention to detail, who thrives in a fast-paced environment and can readily adapt to our organization's workflow and culture.

Key Responsibilities:

Technical Support:

• Serving as the initial point of contact for technical support, providing solutions, and escalating issues when necessary.
• Managing user requests, directing them to the appropriate resources, and ensuring timely resolution.
• Maintaining detailed records of technical issues and resolutions to enhance future support efforts.
• Assisting in the management and maintenance of IT infrastructure, including hardware, software, and network systems.
• Providing guidance and support to staff regarding the use of various IT resources.

Administrative Tasks:

• Assisting the finance team with updating trackers, preparing reports, and managing invoicing tasks for clients and partners.
• Ensuring accurate and timely document preparation, including transcripts and month-end reports.
• Performing administrative duties such as file management, data entry, and conducting quality checks on documents.
• Undertaking ad hoc responsibilities as needed to support the team and enhance office efficiency.

Job Requirements:

• Currently enrolled in or a recent graduate from an ITE program, specializing in Information Technology, Computer Science, or a related field.
• Preferred, though not required, 1-2 years of experience in an administrative role.
• Solid technical aptitude with a comprehensive understanding of IT principles and the ability to troubleshoot basic issues.
• Excellent organizational, communication, and interpersonal skills.
• Strong attention to detail and the ability to work both independently and collaboratively.
• Proactive attitude towards learning new skills and adapting to changes in workflow or technology.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.