Information Technology Support Specialist

Position Overview

The Information Technology Support Specialist provides first and second level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.

The IT Support Specialist will experience a wide variety of challenges and needs on a daily basis. They will be responsible for administration and maintaining technical tasks to maintain system security, site documentation, report writing, systems automation, and working on projects with various teams. The IT Specialist will also be responsible for implementing complex systems and working on integration solutions through a broad spectrum of hardware and software to standardize central management.

Essential Functions and Responsibilities

• Provide front line technical support to employees via calls, chat, email, and desk side support
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• End user administration tasks as required for onboarding and offboarding of Active Directory accounts
• Imaging and deploying new hardware
• Updating and deploying software
• Office 365 & SharePoint Administration
• Asset management and device refreshing (EOL planning and scheduling)
• Site documentation
• Maintaining Active Directory Environment
• Maintaining Phone and overhead paging systems
• Maintaining CCTV and Access Control systems
• Installing Network devices, digital billboards, and KPI displays
• Assists in evaluation and deployment of new technology
• Working with various teams on a wide variety of projects
• Staying informed on emerging cyberthreats and ensure proper patching of all systems to prevent attacks
• Training end users on use of systems and technology where applicable
• Experience with Microsoft O365, Microsoft server operating systems and Microsoft desktop applications
• Basic understanding of cyber security fundamentals and best practices including identity and access management
• Experience with virtual environments
• Basic understanding and ability to troubleshoot VOIP technologies
• Working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Exceptional customer service orientation
• ITIL fundamental knowledge and experience
• Experience in Real Estate environments a plus
• Experience with Microsoft Azure a plus

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• B.S. in Information Technology or relevant field (Work experience may be substituted in lieu of degree)
• IT Related Certifications (CompTIA A+, Network+, Project+, Microsoft, Cisco, etc.)
• 5+ years working experience in Information Technology
• Ability to learn and find the answer on your own
• Project Management
• Managing a Microsoft Azure tenant
• Managing Microsoft Intune & Autopilot
• Managing a Microsoft AD Environment with GPO
• Managing O365 suite and services including eDiscovery, Veeam, Exchange management, and spam filters
• VoIP Phone system administration
• Basic Network/ Computer Security
• PowerShell and basic scripting
• WSUS
• Mobile Device Management

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. Travel may be required. 

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.