Enterprise Communication and Collaboration Specialist (contract)

Closing Date: July 4, 2025

Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. 

Teck's two regional business units, North America and Latin America, are responsible for Teck's assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centres of excellence and business partnering. 

Reporting to the Manager, Infrastructure, we are seeking a highly qualified technology professional to provide operational and strategic support for enterprise communication and collaboration platforms. This contract position plays a meaningful role in ensuring business continuity across Microsoft 365, SharePoint, and voice/telephony services, while contributing to modernization and process improvement efforts.

This is a hands-on and advisory role, where your technical leadership, documentation rigor, and cross-team collaboration skills will help keep enterprise platforms stable, secure, and aligned to evolving business needs. This is a 12-month contract to start with possibility of extension.

Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures

Microsoft 365 Operations:

• Administer and support Exchange Online, Teams (chat, meetings, voice), and SharePoint Online
• Handle hybrid configuration between on-prem Exchange and Exchange Online
• Work with PowerShell for administrative tasks and automation
• Support tenant configuration, licensing, conditional access, and identity integrations (Azure AD)
• SharePoint Platform Support
• Fix site issues, manage permissions, and advise on governance practices
• Assist with site lifecycle, retention policies, and content migration planning
• Work with Records and Compliance teams to ensure alignment with regulatory needs

Telephony and Voice Infrastructure:

• Support Cisco Unified Communications Manager (UCM), Unity Connection, and gateways
• Lead all aspects of Teams Phone System configuration and Direct Routing setups
• Resolve voice call quality, dial plans, and integration with meeting room systems
• Cross-Platform Collaboration
• Coordinate incident resolution and root cause analysis for multi-system issues
• Interface with vendors and MSPs for advanced support and escalations
• Support documentation of technical configurations and SOPs
• Contribute to platform roadmap input and transition planning where needed

Qualifications

• 10+ years of experience in IT infrastructure and enterprise collaboration platforms
• ITIL v4 certification or experience working in a formal service management framework (ITSM) is preferred
• Hands-on expertise and deep proficiency in: 
• Microsoft 365 administration (Exchange Online, Teams, SharePoint Online)
• Hybrid Exchange and Active Directory environments
• PowerShell scripting for automation and reporting
• Cisco UCS (Call Manager, Unity, SIP trunking, dial plans)
• Teams Phone and Direct Routing
• Detailed understanding of IT compliance, data retention, and identity/security policies
• Experience troubleshooting across sophisticated environments (hybrid, federated, multi-vendor)
• Ability to produce clear documentation and provide knowledge transfer to internal staff
• Clear communicator and positive collaborator who is able to work independently and within multi-functional teams
• Spanish language proficiency is a strong asset
• Background in mining, industrial, or regulated enterprise environments is beneficial
• Familiarity with Microsoft Defender for M365, compliance center, and eDiscovery is considered an asset
• Experience supporting Managed Service Provider transitions or service stabilization projects is considered an asset

Why Join Us?

At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure.

As a contractor, you’ll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We’re dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career, but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We’re committed to helping you chart a dynamic and rewarding career path.

The actual wage rate offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

About Teck

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution. 

Teck is one of Canada's leading mining companies, focused on providing products that are essential to building a better quality of life for people around the globe. Our commitment to our people is why Teck has been named one of Canada’s Top 100 Employers for seven consecutive years, listed as one of Canada's Top Employers for Young People and named to the 2024 Bloomberg Gender-Equality Index. The pursuit of sustainability guides Teck's approach to business and we are proud to be recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. 

Learn more about Teck at www.teck.com or follow @TeckResources.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.