Hiring Manager: Valandas Saikiran
Talent Acquisition Advisor: Surya Prasad
Job Code Level: CAP2
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YOUR IMPACT:
OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality. OpenText has one of the best & advanced products to help legal and compliance industry discover what matters across massive volumes of enterprise data. Using unstructured data analytics, machine learning, and interactive visualizations, our platforms provide fast access to key documents, contract terms, personnel with expertise, and critical early insights—for litigation, investigations, due diligence, compliance, and more.
WHAT THE ROLE OFFERS:
The Cloud Application Consultant – Cloud Application Consultant will play a key role in eDiscovery operations, providing expertise in such as staging, media management, processing, data loading and troubleshooting. This position will work with project managers, technical project managers, other data analysts and consultants and provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts. Will be working within a group of members to monitor and process documents for project managers and clients to completion. Will need to be capable to detail outputs and communicate issues and successes within a varied software system utilizing eDiscovery software.
WHAT YOU NEED TO SUCCEED:
3+ years of experience in Processing and Production operations with a strong understanding of the EDRM workflow and hands-on experience with eDiscovery tools such as Axcelerate, Insight, and similar platforms.
Expertise in handling various types of data, including EnCase, FTK image, PST, OST, and NSF files, with the ability to process large datasets efficiently while ensuring thorough quality checks and compliance with standard operating procedures.
Proficient in text editors like Notepad++, UltraEdit, and TextPad for efficient data manipulation, along with strong expertise in Excel functions such as VLOOKUP, text functions, logical formulas, Pivot Tables, and graphical data representation for effective data analysis and visualization.
Strong technical skills in SQL and programming, including experience in writing stored procedures and functions, and familiarity with Python scripting or other automation tools is an added advantage.
Ability to work in a 24x7 rotational shift and assist Project Managers with case- or project-specific requests.
Utilize an internal ticketing system to track and manage client requests.
Work effectively in cross-functional teams, taking proactive actions to meet business requirements under tight deadlines while ensuring all SLAs are met.
Excellent written and oral communication skills with strong analytical abilities to interpret and troubleshoot data processing challenges.
Maintains high professional standards, demonstrating competence, confidence, and ethical integrity while ensuring proper poise and etiquette in client and internal interactions.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.