Associate Program Manager, Continuous Improvement

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Position Summary

The DRS Continuous Improvement (CI) Associate Program Manager works closely with the DRS CI Senior Director, DRS Service Delivery Team (ARMs and above), DRS LDE Team (Team Leads), other Epiq business units and other non-Epiq service providers/vendors to develop and implement strategies to effectively create and facilitate organizational goals and strategic plans.  DRS CI Program Managers assist in designing policy, procedures, trainings, and resources for the Epiq team.  DRS CI Program Managers are hands-on with trainings, program creation and implementation, reporting, and website design, creation and management.  They must be able to handle multiple concurrent projects, have excellent time management skills, be able to work both independently and as a team, keep detailed records of tasks, provide outstanding team support, be an effective communicator, and be able to work with a diverse array of people and eDiscovery needs.

The position requires a deep understanding of the requirements and best practices of electronic discovery as well as Epiq best practices for service delivery, including AI and technology use and implementation.  The position consists of functional work, rather than legal work.  Attention to detail, Excel and Microsoft Office fluency, creative thinking, analytical and problem-solving skills are critical for this role.  Statistical analysis and experience with MS CoPilot, Power BI, Power Automate, and other AI tools is encouraged and preferred. 

The DRS CI Associate Program Manager will represent the mission, vision, and values of Epiq and will exhibit exemplary professional behaviour across all spheres of the Epiq business. They will support Document Review Services leadership in providing the appropriate level of consultation and expertise. The DRS CI Associate Program Manager role demonstrates a blend of technical, analytical, and problem-solving skills as well as empathy and compassion, creating a positive culture and work environment for their team, including as it relates to diversity, equity, and inclusion.

Primary Responsibilities:

• Work directly with Epiq LDEs and FTEs to assist with questions, troubleshooting, and general best practice support needs.
• Conduct monthly ARM and RM project audits.
• Conduct monthly LDE and FTE trainings for full global DRS team members.
• Assist with compiling E-Discovery metrics and generating monthly metrics reporting utilizing Power BI reporting.
• Work in identifying Epiq Best Practices and creating DRS resource materials for the DRS SharePoint site for DRS team members’ use.
• Work with 3rd party vendor to implement monthly Client & Counsel Surveys (CSATs) for completed projects and generate performance reports for DRS Leadership, ARMs and RMs.
• Attend product development meetings and conduct research on the latest eDiscovery tools and technologies for possible use and cost/benefit analysis.
• Identify and implement new AI automation opportunities for DRS, including but not limited to Power Automate or Agentic AI solutions.
• Design and implement new internal process improvements that result in time savings and efficiencies for team members, revenue increases and/or client deliverable improvements.

Qualifications:

• Minimum one (1) year of experience in an e-Discovery capacity - Managed review vendor experience preferred.
• Understanding of concepts regarding review and analysis of electronically stored information (ESI) as they relate to legal matters.
• Familiarity with the administration of document review databases, including Relativity.
• Familiarity with concepts and application of analytics and various TAR and AI technologies.
• Proficient with Teams, SharePoint, and Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting. 
• Proficiency in Power BI report creation, design and maintenance.
• Power Automate and Agentic AI experience is encouraged.
• Exceptional written and verbal communication skills, including experience leading trainings and conference calls and meetings.
• Excellent issue spotting and creative problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong organizational skills and attention to detail, particularly when under pressure or facing deadlines.
• Ability to self-manage time and tasks.
• Ability to work effectively with others as a team.
• Willingness and desire to go above and beyond expectations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.