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Job Description:
The Processing Services Analyst works as a member of the Operations team within Epiq's Electronic Discovery division in Poland. The Operations Analyst is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, as well as someone who works well in a team. The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast paced environment.
Mon-Fri - 3AM - 11AM or 5AM - 1PM or 9AM-5PM,
Essential Job Responsibilities:
Utilize proprietary software applications, 3rd party eDiscovery applications, electronic discovery and data recovery processes.
Load, Process and Search client data in many different file formats.
Conducting relevant searches of electronic data using proprietary tools.
Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.
Providing end user and technical documentation and training for applications supported.
Communicate and collaborate with other company departments.
Generate reports from various database platforms for senior management.
Generating written status reports to clients, managers and project managers.
Qualifications:
Solid understanding of all MS Office applications, basic UNIX, Windows, hardware, networking, and delimited files is required.
Experienced with database applications.
Knowledge of litigation support software is desirable
Strong analytical and problem solving skills
Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines.
A self starter with ability to visualize data and software behavior and coordinate the two.
Bachelor degree in computer/technical or legal field or equivalent combination of education and/or experience required
Competencies:
Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus - Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.