It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Overview:
The Account Manager will deliver successful customer outcomes, support organic growth opportunities across multiple Government customer accounts, and help customers adopt the Company’s products.
Responsibilities:
Lead, manage, and oversee Company’s Department of Defense (DoD) Accounts, taking full ownership and accountability of account growth targets, customer solution delivery, and P&L management.
Actively provide insights on customer accounts (account data points, business/technical/service insights, etc.) to support account reviews.
Develop strategic relationships with stakeholders to understand a customer’s business, and goals, and develop and execute the strategic account plan.
Advocate for customers’ needs to overcome adoption blockers and drive new feature development.
Lead quarterly customer business reviews and executive sessions to inform on business and technical needs of the customer.
Qualifications:
7+ years of professional experience: 5+ years of experience in customer success, project management, or account management with demonstrated enterprise systems implementation and acumen in the federal government contracting space, with a strong preference for eDiscovery, SaaS products, or systems integration; 2+ years of experience working directly with DoD to achieve results.
Strong project management experience in deploying projects and technology products, experience supporting SaaS projects and/or products.
B.A. and/or M.S. or equivalent experience.
US Citizen and Secret Clearance eligibility required (active Secret Clearance preferred).Project Management Professional (PMP) Certification required.