Vendor Success Administrator
Global RelayWho we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
Reporting to the Vendor Success Lead and closely collaborating with the Legal team, the Vendor Success Administrator will assist with various Vendor Success initiatives, including aiding in the management and organization of our vendor contract repository, assisting with intake and triage. You will work primarily with the Vendor Success team but will also interact with other departments to understand their software licensing needs and the tools they use in day to day operations to support Vendor Success Lead.
Your responsibilities:
- Assisting with the execution of Vendor Success processes and initiatives:
- Working with outside teams to determine software functions, license counts, etc. and guiding them through the Vendor Success process
- Ensuring outside teams and Vendor Success stakeholders are all adhering to internal policies
- Tracking upcoming renewals and sending reminders to the appropriate software business owners
- Triaging new tasks
- Assisting the Legal team to manage the contract lifecycle including new vendor agreements, renewals, and terminations
- Coordinating tasks and following up with internal stakeholders to secure required approvals
- Preparing pricing analyses
- Providing administrative support to the Vendor Success and Legal teams as necessary
- Maintaining and regularly updating an internal vendor contract management system
About you:
- Diploma or Bachelor’s degree
- Minimum of four years in related administrative role
- High level of attention to detail and accuracy
- Minimum of two years of experience managing a contract repository
- Strong interpersonal and communication skills
- Knowledge of contract composition
- Adhere to set internal procedures
- Process driven and interested in continuous improvement
- Comfortable with rapid change, and with adopting new tools including AI
- Ability to work in a fast-paced and ever-changing environment, prioritizing tasks and meeting deadlines is critical
- Knowledge and interest in the technology industry an asset
- Experience with Teamwork.com an asset
- High level knowledge of Microsoft Office and Adobe suite
- Ability to work independently and proactively
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.
For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.