Unified Collaboration Engineer
ResMedGlobal Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
About the Team
Unified Collaboration Service team is responsible for designing, implementing, and supporting the collaboration and communication platforms that connect Resmed's global workforce. We manage the technologies that enable seamless communication, from Microsoft Teams and Exchange to telephony systems and compliance tools. We focus on delivering reliable, integrated communication experiences while ensuring data governance and regulatory compliance. By partnering with business units, security, and infrastructure teams, we enable effective collaboration across time zones and empower teams to work efficiently in hybrid environments.
About the Role
As a Unified Collaboration Engineer, you'll independently manage and optimize Resmed's collaboration ecosystem—Microsoft Teams, Exchange Online / Hybrid , Teams Telephony, Microsoft Purview. You'll resolve complex technical issues, lead implementation projects, and contribute to strategic improvements of our communication and employee experience platforms. This specialist role requires you to apply company policies and best practices to solve moderate to complex problems with minimal supervision. You'll collaborate across teams, contribute to technical analysis and reporting, and help shape the evolution of our unified communications and digital workplace strategy.
Responsibilities
Advanced Platform Administration
Independently manage Microsoft Teams environments including governance, policies, and advanced configurations
Design and implement Exchange Online solutions for complex mail routing and compliance requirements with Hybrid architecture
Configure and optimize Teams Telephony including auto attendants, call queues, and voice routing policies
Maintain Microsoft Purview compliance solutions including retention policies
Understanding on Cisco Telephony system and ready to be sunset (retired)
Compliance & Governance Management
Support data retention policies implementation across communication platforms
Manage eDiscovery processes and support legal/compliance requests
Configure and maintain information protection policies
Conduct compliance audits and generate regulatory reports
Complex Problem Resolution
Resolve escalated issues across UC and Exchange platforms requiring in-depth analysis
Perform root cause analysis for recurring problems and implement permanent fixes
Coordinate with Microsoft support for premier-level issues
Lead incident response for UC-related outages and service degradations
Stakeholder Collaboration
Partner with business units to understand communication requirements
Present technical solutions to non-technical stakeholders
Collaborate with security team on UC security posture
Work with network team to ensure voice quality and reliability
Qualifications
Required
Bachelor's degree in Information Technology, Computer Science, or equivalent experience
Minimum 5 years of experience in Microsoft 365 administration or unified communications
Strong expertise with Microsoft Teams, Exchange Online, and SharePoint Online
Good understanding of Hybrid environment for Active Directory and Exchange
Knowledge in PowerShell scripting and automation
Excellent problem-solving and analytical skills
Strong written and verbal communication abilities
Preferred
Experience with Microsoft Teams Phone System and Direct Routing
Knowledge of Microsoft Purview compliance center (SC-400 / SC-401)
Experience with hybrid Exchange environments
Microsoft 365 certifications (MS-700, MS-203)
JIRA and AGILE foundation
Experience in regulated industries or healthcare
Technical Competencies Required
Advanced Microsoft 365 administration and troubleshooting
PowerShell automation and scripting
Voice/telephony configuration and troubleshooting (including Cisco and NICE in contact)
Compliance and data governance principles
Project management fundamentals
Technical documentation and diagramming
Key Competencies
Domain Expertise
Applies comprehensive UC and employee experience knowledge to resolve complex issues
Implements company policies across communication and social platforms
Contributes to digital workplace standards and best practices
Stays current with emerging collaboration and employee engagement technologies
Influence & Communication
Builds effective relationships across GTS, People Team, and business teams
Exchanges technical information clearly with colleagues and supervisors
Influences employees experience decisions through data-driven recommendations
Facilitates adoption of new collaboration tools through training and engagement
Critical Thinking
Exercises solid judgment in balancing productivity insights with privacy concerns
Solves complex integration challenges across multiple platforms
Analyzes communication patterns to improve organizational effectiveness
Makes informed decisions balancing technical, business, and employee needs
Key Responsibilities by Platform
Microsoft Teams & Exchange
Advanced configuration and policy management
Complex troubleshooting and performance optimization
Integration with third-party applications
Compliance and security configuration
Microsoft Purview
Retention and records management
eDiscovery and content search
Compliance reporting and auditing
Why This Role Matters
As a Unified Collaboration Engineer, you'll be instrumental in shaping how Resmed employees connect, collaborate, and thrive in the digital workplace. Your expertise ensures our workforce stays productive, engaged, and connected while maintaining wellbeing and work-life balance.
You'll work at the intersection of technology and human experience, using data-driven insights to improve how thousands of employees work together. This role uniquely combines technical expertise with organizational impact, directly influencing company culture and employee satisfaction.
Join us in creating a connected, engaged, and productive workplace that enables Resmed's mission to transform healthcare through empowered employees and innovative collaboration.
#LI-India
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.