Technical Support Engineer (Security & Compliance, Intune)

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Own, investigate, and resolve customer issues related to compliance features such as Data Loss Prevention (DLP), eDiscovery, Information Protection, and more. Deliver expert guidance to help customers meet data protection and regulatory compliance requirements. Collaborate with internal engineering and product teams to drive continuous improvement in customer experience and product capabilities. Document solutions and contribute to knowledge base articles for broader customer impact. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 3+ years experience working in a customer-facing role (e.g., internal and/or external). 3+ years experience working on technical projects. Experience with Windows 10/11, iOS, Android, and macOS device management. Ability to capture and analyze logs (e.g., Fiddler, Event Viewer).