Support Specialist Supervisor

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience. The hiring range for this position is $76,993 to $96,241/annually 

OVERVIEW OF POSITION / DEPARTMENT
The Support Specialist Supervisor oversees and manages the daily operations of the Support Specialists across multiple bureaus and divisions.
This role requires excellent leadership, organizational skills, and the ability to manage diverse teams effectively. The Supervisor serves as the primary liaison between Support Specialists and their respective command staff, ensuring that bureau and division-specific needs are met and that Support Specialists operate efficiently and cohesively.
In addition to supervisory responsibilities, this is a dual role where the Supervisor continues to fulfill their current duties as a Support Specialist. This unique combination ensures a deep understanding of day-to-day operations while providing effective leadership and support to the team.
This position demands the utmost confidentiality, attention to detail, and a proactive approach to problem-solving. The Supervisor is also responsible for training, evaluating, and mentoring the Support Specialists to uphold the highest standards of performance and professionalism.

PRIMARY DUTIES & RESPONSIBILITIES

In addition to their duties as a Support Specialist, the supervisor will:

• Supervise and provide direct support to various Support Specialists, ensuring consistent performance and accountability.       

• Facilitate, coordinate, and monitor the work activities of the Support Specialists.

• Serve as the point of contact for resolving conflicts, addressing operational issues, and facilitating communication between units.

• Develop and implement processes to streamline workflow and ensure timely completion of tasks.

• Oversee scheduling and coordination of internal and external needs for unit-specific requirements and group meetings.

• Ensure compliance with departmental policies and procedures across all divisions.

• Provide training, mentorship, and performance evaluations for Support Specialists.

• Facilitate cross-training opportunities to build versatility and enhance skill sets within the team.

• Identify and address developmental needs, creating plans for continuous improvement.

• Maintain confidentiality of sensitive information, including internal investigations, disciplinary actions, and personnel matters.

• Monitor and reconcile division-specific purchases, invoices, and budget tracking.

• Ensure proper documentation and record-keeping practices are followed by all Support Specialists.

• Prepare regular updates and reports for senior leadership.

• Facilitate communication between sections and senior leadership to ensure alignment with departmental goals.

• Attend meetings as required and provide recommendations for process improvements.

• Provides additional complex administrative support. 

• Other duties as needed or assigned. 

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

Education:   

·         High school diploma or GED 

 Experience:   

·         At least 2 years of experience as a Support Specialist in a Police department 

 Preferred Qualifications:  

·         At least 1 year experience as a lead.

·         Experience working with diverse units and familiarity with law enforcement support operations.

Knowledge: 

• Versadex 

• Microsoft Office Products

• Adobe Pro 

• APPS 

• CCIC/NCIC Query 

• PowerDMS – Basic 

• AIM

• Benchmark

• SharePoint/OneDrive 

• Telestaff 

• eDiscovery

Skills:   

• Efficiently and accurately key information using a keyboard and skills in performing data entry. 

• Strong interpersonal and organizational skills 

• Composition grammar and spelling 

• Demonstrate proficiency in computer applications including word processing, spreadsheets, report generation and maintenance of databases. 

 Abilities: 

• Establish and maintain effective working relationships with employees and citizens

• Communicate effectively, both verbally and in writing

• Handle stressful situations with tact and diplomacy

• Identify, analyze, and resolve issues efficiently

• Adapt to changing priorities and unforeseen challenges

• Plan, organize, and prioritize work assignments effectively

• Manage multiple tasks and deadlines simultaneously

• Work independently with minimal supervision

• Maintain the highest level of confidentiality regarding sensitive information

• Ensure accuracy in documentation, data entry, and task completion

• Provide training, mentorship, and constructive feedback for continuous improvement

Licenses and Certifications Required:   

• Basic Supervisory Certification (completed withing 6 months of hire)

• Defensive Driving completed through COA (completed within 6 months of hire) 

• Notary Certificate (completed within 6 months of hire)

• CCIC/NCIC Clearance 

• Driver’s License 

·         Occasional Standing/Walking- Occurs up to 31 minutes to 2.5 hours per shift. 

Essential Personnel:  

·         When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel. 

Physical Demands: 

• Medium work that involves moving no more than 40 pounds with or without assistance at a time 

• Frequent lifting, carrying, walking, and standing. 

• Hand/eye coordination to operate computer keyboard. 

• Vision to read and interpret reports, documents, and other written information. 

• Frequent speech communication and hearing to maintain communication with employees and citizens.

Work Environment: 

·         Works primarily in clean, comfortable office/cubicle environment with shared equipment

Equipment Used: 

• Frequently uses computer keyboard and telephone, fax machines, and copier. 

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.