The Sr. Manager of CLM Implementation will be responsible for leading, managing, strategizing departmental operations, and ensuring the delivery of high-quality, CLM implementation services.
The role requires:
- Capability to oversee end-to-end CLM implementation projects
- Working closely with clients to understand their business needs and ensure successful delivery
- Blend of leadership, technical expertise, and client relationship management skills
- Working closely with the Legal/Contract management team to deliver a high-quality output
Hybrid work opportunity.
India compensation is based upon the local competitive market.
Responsibilities
- Establish and lead the CLM implementation team
- Set strategic direction to drive excellence in service delivery
- Develop and maintain best practices, frameworks, and methodologies for effective CLM implementation
- Mentor and guide team members to foster professional growth
- Oversee multiple CLM implementation projects, ensuring timely delivery within budget and maintaining quality standards
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables
- Monitor project performance, manage risks, and implement corrective actions as necessary
- Build strong relationships with clients to understand their business goals and requirements for CLM solutions
- Conduct regular reviews to assess client satisfaction and identify areas for improvement
- Manage the end-to-end CLM implementation process, including requirements gathering, design, development, testing, and deployment
- Configure CLM templates, clauses, workflows, and connectors
- CLM advanced (SFDC, Coupa) connector configuration
- Partner connector configuration
- Custom integration development
- CLM Workflow implementation
- Provide expertise in system configurations, integrations, and customizations for platforms like Ironclad, DocuSign CLM, Agiloft, Conga, Onit, etc
- Stay updated on industry trends, tools, and best practices in CLM
- Create BRD (Business Requirements Document) and IRD (Integration Requirements Document)
- Prepare test case scripts for UAT and production instances
- Conduct KT (Knowledge Transfer) sessions for UAT users
- Plan and execute functional, regression, and sanity testing on Dev
- Involve in P2P (Push to Production) Process
Experience
- 10+ years of experience in project management, client relationship management, or similar roles, with a strong focus on CLM systems
- In-depth end to end process knowledge of Implementation for different CLM tools
- Demonstrated success in defining, tracking and communicating internal and business focused metrics
Skills
- Project Execution
- Client Relationship Management
- Analytical Problem-Solving
- Process Optimization
- Team Leadership
- Strategic Leadership
- Communication Excellence
- Technical Expertise in various CLM platforms
- Adaptability and Innovation
- Results-Driven
Qualifications
- Bachelor’s/Master’s Degree in Business, Information Systems, or a related field
Additional Qualifications
- Certification in different CLM Platforms
- In-depth knowledge of Salesforce
- Knowledge of ERP solutions
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
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