Sr. IT Program Manager Collaboration
Medtronic
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Sr. IT Program Manager- Collaboration, will be responsible for the strategic and operational leadership of the Microsoft 365 (M365) collaboration ecosystem. This includes Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services. The role involves overseeing platform operations, driving service excellence, and managing a global team, including offshore managed service providers. The ideal candidate will bring deep technical expertise, strong vendor management skills, and a passion for enabling productivity through modern collaboration tools.This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Key Duties and Responsibilities:
Lead the end-to-end operations of the Microsoft 365 platform, ensuring high availability, performance, and security of collaboration services.
Serve as the technical authority for M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related compliance and security capabilities.
Manage and optimize relationships with offshore managed service providers, ensuring SLAs, KPIs, and continuous improvement initiatives are met.
Collaborate with cross-functional teams (e.g., Security, Compliance, Infrastructure, End User Services) to align M365 services with enterprise standards and business needs.
Drive platform governance, lifecycle management, and roadmap planning in alignment with enterprise collaboration strategy.
Lead incident response, root cause analysis, and problem management for M365-related issues.
Provide technical leadership in M365 migrations, integrations, and automation initiatives.
Stay current with Microsoft’s roadmap and industry trends to proactively recommend enhancements and innovations.
Support budget planning, license management, and cost optimization for M365 services.
Drive conversations with business users to align on priorities and maintain backlog focus.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
Bachelor's degree in Computer Science, Information Systems or related field and 7+ years Microsoft 365 platform leadership experience
OR
Advanced degree in Computer Science, Information Systems or related field and 5+ years Microsoft 365 platform leadership experience
Nice to Have:
Expert-level knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Entra ID (Azure AD).
Strong understanding of M365 security, compliance, and governance capabilities (e.g., DLP, eDiscovery, retention policies).
Microsoft Copilot, Copilot Studio, and Power Platform experience is a plus.
Proven experience managing offshore teams and third-party service providers.
Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
Strong communication and stakeholder engagement skills, with the ability to translate technical concepts into business value.
Experience with scripting and automation (e.g., PowerShell, Graph API) is a plus.
Demonstrated ability to lead cross-functional initiatives and influence without authority.
Lead the integration of M365 services during mergers and acquisitions, ensuring seamless integration and alignment with existing systems and processes.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.