Site Supervisor - Law Firm

Overview

We are seeking a Site Supervisor to join our team at IST Management Services in Center City Philadelphia. Ideal candidates will have relevant experience in law firm management and customer service. We are committed to both excellence for our clients and upward mobility for our employees.

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401K, Paid Time Off, and Bonus Incentives!

Hourly Compensation: $21.00 to $23.00 per hour based on experience

Schedule: Monday-Friday, 8:00 AM – 5:00 PM.  No nights or weekends!

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us!

NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed.  You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions.  Please treat this HireVue as a real interview since our clients will review the best applicants.

We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.

Responsibilities

The Site Supervisor supports the mail and receiving operations for the law firm.

• Litigation Copy/Scan are main part of daily responsibilities
• Mail Operations - Sort incoming mail and handle according to established procedures
• Shipping/Receiving Services – Receive and send overnight packages
• Hospitality and Receptions support
• Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Reporting - Capture volumes on a daily basis, review monthly billing and confirm accuracy of monthly report
• Training - Coordinate cross-training and ensure written procedures remain current
• Maintain effective written and oral communications with clients

Qualifications

Ideal candidates must have excellent, professional verbal and written communication skills as well as management experience.

• Law Firm experience is a must.
• Excellent communication skills both verbal and written
• Prior mail and shipping/receiving experience
• Must have attention to detail and critically think through and resolve problems
• Keyboarding and Windows environment PC skills
• Lifting up to 50 pounds
• High school diploma or equivalent is required; authorization to work for any employer in the US is required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Application Deadline: 8/30/2026