Services Engineer II

Services Engineer II – Microsoft M365

• Support investigation and remediation of endpoint security incidents, including isolating devices, collecting diagnostics, reviewing timeline events, and coordinating remediation actions with internal teams.
• Maintain Defender security posture by reviewing onboarding status, sensor health, policy assignment, and device compliance reporting.
• Support Microsoft 365 Defender portal administration, including incidents, alerts, advanced hunting queries, secure score recommendations, and threat protection reporting.

Microsoft Entra ID — Identity & Access

• Support & Administer user lifecycle management across multiple client tenants, including provisioning, deprovisioning, license assignment, and role-based access control
• Configure, test, and troubleshoot Conditional Access policies and MFA enforcement in line with each client’s security baseline and risk appetite
• Support Microsoft Entra Connect synchronization for clients in hybrid environments, resolving sync errors andmaintainingclean identity data
• Support SSO configurations and enterprise application registrations, supporting both new integrations and ongoing application access reviews
• Triage and respond to Entra ID Protection alerts, sign-in anomalies, and risky user events within agreed response SLAs

Exchange Online — Messaging & Mail Flow

• Support mailboxes, distribution groups, shared mailboxes, and resource accounts across client tenants in a consistent, documented manner
• Support Microsoft Defender for Office 365 protection policies per client, including anti-spam, anti-phishing, Safe Links, and Safe Attachments
• Utilize Message Trace, Exchange Online PowerShell, and mail flow diagnostics to investigate and resolve delivery failures within SLA
• Monitor client mailbox health, quotautilization, and audit log activity, flagging anomalies and advising clients on remediation

Microsoft Teams — Collaboration & Telephony

• Support and tune Teams policies per client, covering messaging, meetings, live events, app permissions, and external/guest access configurations
• Support team and channel lifecycle policies on behalf of clients, implementing governance controls for creation, expiry, naming conventions, and archival
• Liaise with client network teams and internal engineers to validate QoS,firewall, and bandwidth configurations foroptimalTeams performance

Microsoft Purview — Compliance & Information Protection

• Assist and Support Data Loss Prevention (DLP) policies across Exchange Online, SharePoint, OneDrive, and Teams for clients in regulated industries
• Support andmaintainretention labels, retention policies, and records management schedules aligned to each client’s compliance and legal obligations
• Support client eDiscovery issues

Required Qualifications & Skills Experience

• 2–4 years of Microsoft 365 administration experience, ideally gained within a Managed Service Provider or multi-client environment
• Demonstrated hands-on experience across at least three of the five core workloads: Intune, Entra ID, Exchange Online, Teams, and Purview
• Proven ability to manage concurrent workloads across multiple client tenants with differing configurations, SLAs, and business requirements
• Proficiencyin PowerShell scripting for M365 administration, including the Exchange Online, Microsoft Graph, and Intune PowerShell modules

Technical Skills

• Strong understanding of Entra ID identity concepts including OAuth 2.0, SAML, RBAC, Conditional Access, and hybrid identity models
• Ability to read and interpret diagnostic logs, message traces, sign-in logs, and audit data across multiple tenants
• Familiarity with PSA and ITSM platforms such as ConnectWise,Nilearfor ticket management and time tracking
• Working knowledge of networking fundamentals (DNS, TCP/IP, SMTP, TLS) as they relate to M365 services and client infrastructure
• Understanding of Microsoft CSP licensing models, including M365 Business, E3/E5, and how to advise clients on license optimization

Preferred Skills and Qualifications:

• 3+ years required experience in M365
• 1+ year of MSP, or similar client facing industry, experience highly preferred
• Strong knowledge andproficiencyof the following:

• M365 Apps
• Exchange Online
• SharePoint Online
• OneDrive
• MS Teams
• Azure basics
• Endpoint Management
• Threat protection/Security
• Identity/Access management
• Purview

• Experience with creating andutilizingPowerShell scripts
• Microsoft certifications (e.g., MS-900, MS-700, MS-100, MS-101 etc.)
• Proficiencyin Exchange Server and related components
• Strong problem-solving skills to understand and resolve both simple and complex technical issues while communicating clearly with all stakeholders
• Ability todeterminepriorities effectively by managing multiple tickets,projectsand clients
• Affinity for developing strong business relationships across multiple levels of an organization
• Have exceptional written and verbal communication skills

Passionate about technology and people?

Are you an experienced IT professional that thrives in a client first-environment and can’t stop talking about all things Microsoft? At MicroAge, our Engineers make things happen for our clients and their IT goals—supporting technology initiatives at every stage. We work across a multitude of industries within the SMB sector and beyond and consider our self a high-octane team of A-players. If you’re a proven, experienced IT pro who doesn’t miss the details then let’s talk. MicroAge offers a competitive compensation plan and culture that lets you set and own your goals.