Service Specialist

Overview

Consider a new career today as a Service Specialist with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Hourly Compensation: $18/hr - $18/hr

Hours: 8am to 5pm Mon-Fri

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. We also provide direct hire recruiting services as well as corporate hospitality and event planning.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

You can check out istmanagement.com for more info on us!

Responsibilities

Loading Dock Service Specialist services to include:

• Working on loading dock and in office as needed, being flexible to your enviornment
• Mailroom coordination and mail services
• Process inbound and outbound parcels
• Maintain detailed and accruate logs for all parcels
• Provide direct customer service to client employees
• Respond to e-mails, phone calls and in person requests timely and accurately
• Coordinate with internal team members and client contaces to ensure a seamless work flow
• Cross train in other areas of the operation including facilities, copy, print and fleet management
• Facilities services, to include: general upkeep and maintenance of facility with special care paid toward common areas, coordination with janitorial staff to ensure clean and safe environment, inspections and coordination of all vendor services for repairs/installations for all components of facility - including electrical, plumbing, elevator, parking lot etc., and office moves and space planning related tasks
• Adhere to all safety procedures
• Tasks as assigned by supervisor

Qualifications

Qualifications

1+ year of experience in office services and/or facilities and maintenance services or a related field is required

Diploma or GED equivalent is required - degree may allow for accelerated path toward managerial roles

Excellent verbal and written communication skills

Professional appearance and demeanor

Ability to effectively work individually or in a team environment

A valid driver’s license and/or reliable transportation to and from work

Ability to lift 50lbs

Willingness to cross-train for other job functions