Service Specialist

Overview

About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.

Position Summary:The Service Specialist will support the client in processing all incoming packages and mail using our technology in Greensboro NC in our centralized mail center.  This role requires hands-on processing of all mail-packages, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service. The ideal candidate must be reliable and dependable to report to work each day on time. 

Key Responsibilities:

• Scan in all FedEx, UPS, Amazon packages and deliver them to staff/students througout the building promptly
• Process all incoming and outgoing USPS mail apply postage using our postage machine

• On occation, drive a courier van around campus dropping off/picking up mail and packages and getting signatures from staff and students

• Maintain accurate documentation, including job logs, time records, and productivity reports; Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations

What We Offer:

• Competitive salary and benefits package

• Opportunities for advancement and professional growth

• Paid training and skill development

• Dynamic and team-focused work environment

Hourly Compensation: $17.00-$17.00 USD per hour

Benefits Include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401K

Location: Greensboro NC near North Carolina A&T University Campus

Responsibilities

Job Responsibilities:

• Experience handling and processing USPS mail and packages and sending out packages, printing out package labels
• Familiarity with computer basics is required
• Ability to communicate both verbally and written with customers/students and other employees and team memebers
• Must have attention to detail and critically think through and resolve problems
• Must have excellent customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 40 pounds; Standing for long periods of time; Willingness to cross-train for other job functions
• Must be comfortable being on your feet 5-6hrs per day
• High school diploma or GED is required

Qualifications

Qualifications

• High school diploma or GED and legal US authorization to work for any employer
• Competency in performing multiple functional tasks; capable of lifting up to 55 pounds
• MS Office Suite skills; Excellent communication skills both verbal and written
• Have excellent customer service skills and be a team player