Senior Product Manager, Platform

SENIOR PRODUCT MANAGER, PLATFORM
Hybrid in Chicago, IL: In Office 2-3 days/week
Reports To:  VP, Product
Compensation Range: 125K - 160K/year

ABOUT NEXTPOINT

Nextpoint builds transformative software and services for the legal industry — making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes. Our secure, cloud-based platform lets teams start document review in minutes, backed by powerful analytics, an intuitive interface, and best-in-class security at every point.

We’re problem solvers, simplifiers, and challenge seekers, united by a shared goal: a great team culture and satisfied clients. We’re headquartered in Chicago’s Ravenswood neighborhood and proud to have been named one of Built In’s Best Startups to Work for in Chicago five years running (2022–2026).

RESPONSIBILITIES

Platform Strategy & Vision (35%)

• Own the product roadmap for Nextpoint’s core platform — including data ingestion and processing, storage, security, identity, APIs, and shared infrastructure — aligning it with business objectives and application team needs
• Define and communicate the platform vision and strategy as the foundation that enables every Nextpoint product
• Evaluate build vs. buy decisions for foundational capabilities (cloud services, AI/ML infrastructure, data pipelines, observability tooling)
• Partner with executive and engineering leadership to prioritize platform investments based on business impact, reliability risk, and engineering velocity
• Develop business cases and ROI analyses that connect platform work to outcomes like COGS improvement, feature velocity, reliability, performance, and security posture

Internal Customer & Market Insights (25%)

• Engage directly with internal customers — application PMs, engineering teams, SRE, and security — to understand their workflows, constraints, and unmet needs
• Synthesize feedback from application teams, support, and customer success to identify where platform limitations are blocking product delivery
• Analyze platform telemetry (performance, error rates, usage patterns, unit economics) to identify opportunities for improvement
• Stay current on cloud architecture, AI/ML infrastructure, data privacy, and security/compliance trends relevant to legal tech (e.g., SOC 2, GDPR)
• Translate complex technical, security, and compliance requirements into clear platform specifications

Product Development & Execution (30%)

• Write user stories, requirements, and acceptance criteria for platform engineering teams, including API contracts and SLOs
• Work closely with engineering on system design decisions, managing trade-offs between velocity, reliability, scalability, and cost
• Lead agile ceremonies including sprint planning, backlog grooming, and sprint reviews
• Make data-driven prioritization decisions and manage scope to meet release commitments
• Coordinate with QA and SRE to define test plans, SLOs, and operational readiness criteria
• Drive successful platform launches including migration plans, internal enablement, deprecation strategies, and downstream customer communications

Cross-Functional Leadership (10%)

• Partner with application product teams to ensure the platform roadmap unblocks and accelerates their roadmaps
• Enable internal customers with clear documentation, APIs, and self-service tooling
• Collaborate with security, legal, and compliance on certifications, audits, and data privacy requirements
• Work with finance and infrastructure partners on cloud cost optimization and capacity planning
• Represent the platform team in architectural reviews, cross-team planning, and select customer or industry conversations

QUALIFICATIONS

• 5+ years of product management experience in B2B SaaS, with at least 2 years focused on platform, infrastructure, developer tools, APIs, or internal services
• Bachelor’s degree in computer science, engineering, or related field (or equivalent experience)
• Deep understanding of modern cloud architecture (ideally AWS), distributed systems, APIs, and data pipelines
• Familiarity with eDiscovery, legal tech, or adjacent regulated domains (fintech, healthtech, govtech) a strong plus
• Strong technical aptitude — comfortable working directly with senior engineers on system design, performance, and scalability
• Demonstrated success shipping platform capabilities that unlocked measurable improvements in engineering velocity, reliability, cost, or security
• Excellent analytical skills with experience using telemetry, cost data, and usage metrics to inform prioritization
• Outstanding written and verbal communication skills with the ability to translate technical trade-offs for executive audiences and evangelize platform work internally

BENEFITS & PERKS

• Competitive pay commensurate with experience
• Flexible hybrid schedule (2–3 days onsite)
• Comprehensive health coverage — medical (BCBS PPO and HDHP/HSA options), dental and vision (Guardian)
• Health, Dependent, and Transit FSA
• Generous PTO, paid holidays, flexible summer hours, quarterly mental health days, and floating holidays
• Annual professional development stipend
• Monthly flexible benefit stipend
• 401(k) with company match
• Free in-office lunch Tuesday–Thursday
• And more!

EQUAL OPPORTUNITY EMPLOYER

Nextpoint is an equal opportunity employer. We actively work to build a diverse team and encourage candidates of all backgrounds — including people of color and LGBTQ+ individuals — to apply. All applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Don’t see the right role? Apply anyway — we’re always looking for high-performing, curious, entrepreneurially-minded people to grow with us. Check out our client reviews on G2 and Capterra.