Senior IAM Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Role Overview:
We are seeking an experienced IAM Exchange Engineer with a strong focus on Microsoft Exchange (Hybrid & Online) and email security, who can also contribute to improving the technical IAM landscape and automating user experience.
The contractor will be responsible for day-to-day Exchange operations, email security optimization, legal eDiscovery support, and service improvements. This role works closely with IAM, IT Security, Legal, Compliance, and Service Desk teams to ensure a secure, compliant, and highly available messaging environment. Experience with Active Directory and identity operations is a strong plus, particularly to assist with IAM-related operational tickets, service accounts, and process automation.

Key Responsibilities & Expectations:

• Hands-on experience administering and supporting Exchange Online and Exchange On-Premises in a hybrid environment, ensuring high availability, performance, and security of the messaging platform.
• Proven ability to execute Microsoft 365 eDiscovery requests in support of legal and compliance cases, including accurate data retrieval, strict chain-of-custody, and enforcement of retention and litigation hold requirements.
• Experience training and supporting Legal and Compliance stakeholders on eDiscovery tools, processes, and best practices to improve self-service and operational efficiency.
• Strong experience administering and optimizing email security solutions, including policy tuning and threat detection to protect against spam, phishing, and malware.
• Demonstrated collaboration with Security and Compliance teams to strengthen email protection, governance controls, and overall messaging security posture.
• Experience supporting IAM operations, including service account lifecycle management with a focus on least-privilege access and security compliance.
•  Ability to identify and implement automation opportunities for IAM and Exchange tasks using PowerShell or similar scripting tools.
• Experience improving user experience through streamlined onboarding, mailbox provisioning, and access management workflows.
• Participation in initiatives to modernize and standardize IAM and messaging processes, driving operational efficiency and consistency.

Operational Ticket Management (ServiceNow Support)
•    Monitor, triage, and resolve Exchange and email-related incidents and requests through ServiceNow.
•    Troubleshoot mail flow issues, delivery failures, access problems, and security-related concerns.
•    Handle escalations from the Service Desk and provide root-cause analysis for recurring issues.
•    Create and maintain technical documentation, SOPs, and KB articles.
•    Conduct knowledge transfer sessions to improve Service Desk first-line resolution rates.

Required Qualifications & Skills:

• Technical Expertise
  •    Strong hands-on experience with Exchange Online, Exchange Server, and hybrid environments.
  •    Solid understanding of email security technologies (EOP, Proofpoint, DMARC, SPF, DKIM).
  •    Familiarity with ServiceNow or similar ITSM tools.
  •    Working knowledge of Active Directory and IAM operational processes.
  •    Experience with Microsoft 365 security and compliance features.
  •    Strong understanding of SMTP, mail routing, and mail flow troubleshooting.
  •    Scripting and automation experience (PowerShell preferred).
• Soft Skills & Professional Attributes
  •    Ability to work independently in a contractor role with minimal supervision.
  •    Strong analytical and problem-solving skills.
  •    Clear and effective communication with both technical and non-technical stakeholders.
  •    Ability to collaborate across Security, Legal, Compliance, IAM, and Service Desk teams.
  •    Strong documentation and process-oriented mindset.
  •    Proactive approach to automation and continuous improvement.

Preferred Certifications (Nice to Have):
•    Microsoft Certified: Exchange Online Administrator Associate
•    Microsoft Certified: Security, Compliance, and Identity Fundamentals
•    Proofpoint Certified Specialist (PCS) – Email Security
•    CISSP, CISM, or equivalent security certifications (preferred, not mandatory)

Other Responsibilities:
•    Occasionally work during odd hours to support project go-lives or coordinate with team member in other time zones for critical projects.
•    Performs duties as assigned by immediate supervisor.
•    Performs tasks necessary to complete performance objectives.
•    Assists team members as needed.

All official communication regarding employment opportunities at Dolby will come from an official dolby.com email address. We will never request payment as part of the hiring process. If you receive a suspicious message, please verify its authenticity before responding.