Senior eDiscovery Analyst & Infrastructure Engineer

Summary 

The Senior eDiscovery Analyst & Infrastructure Engineer is a senior-level, hands-on role responsible for the administration, reliability, and evolution of Relativity and other eDiscovery platforms, along with the supporting infrastructure and applications they depend on. This position serves as a technical escalation point for complex platform and infrastructure issues and partners closely with IT Operations, Application Development, Project Management, and Security teams. 

This role emphasizes eDiscovery platform expertise, infrastructure engineering, and operational reliability, with sufficient SQL Server knowledge to support Relativity and other platform troubleshooting while collaborating with dedicated database administrators. 

Core Responsibilities 

eDiscovery Platforms & Infrastructure Engineering 

• Administer and support Relativity and other eDiscovery platforms and dependent applications 

• Own platform health and operations (upgrades, configuration, integrations, dependencies) 

• Engineer and support the Windows Server infrastructure underpinning eDiscovery platforms 

• Maintain required components for availability/resilience (Windows, SQL, analytics, etc.) 

• Troubleshoot complex cross-stack issues (application, network, storage, clustering, OS) 

• Partner with virtualization, storage, network, and security teams on performance and scalability 

• Provide guidance on architecture, capacity planning, and infrastructure best practices 

Data Migration Planning & Execution 

• Lead or contribute to large-scale migration initiatives for Relativity, including: 

• Planning and executing workspace, data, or instance migrations 

• Coordinating technical cutovers and minimizing client and operational impact 

• Validating post‑migration performance, functionality, and data integrity 

• Collaborate with PMs, eDiscovery teams, and infrastructure staff to define migration scope, risks, dependencies, and success criteria 

• Document migration strategies, lessons learned, and repeatable approaches for future initiatives 

Database & SQL Support (Platform‑Focused) 

• Provide SQL Server support as it relates to Relativity and other eDiscovery platforms, including: 

• Troubleshooting platform‑related database performance or connectivity issues 

• Assisting with restores, validations, and environment troubleshooting as needed 

• Reviewing queries, indexing behavior, and execution plans in support of platform issues 

• Collaborate closely with the primary SQL/database administrator on database‑level changes, tuning, and improvements 

• Maintain a working knowledge of SQL Server high‑availability concepts sufficient to support platform reliability and incident response 

Operational Support & Escalation 

• Serve as a senior escalation resource for platform, infrastructure, and application issues impacting eDiscovery operations 

• Respond to high‑priority incidents affecting Relativity, other eDiscovery tools, and supporting systems 

• Act as a technical bridge between IT, PMs, and eDiscovery teams during incidents and critical workflows 

• Provide clear incident communications (status, root cause, remediation plan) 

• Participate in on‑call or after‑hours support, as needed 

Documentation & Process Improvement 

• Create and maintain technical documentation, runbooks, and operational procedures for eDiscovery platforms and infrastructure 

• Drive continuous improvement of platform operations, infrastructure standards, and support workflows 

• Participate in change management, release planning, and post‑incident reviews 

Security & Compliance Support 

• Support security and compliance requirements related to eDiscovery platforms and supporting infrastructure 

• Assist with audit evidence collection, technical control implementation, and platform hardening efforts 

• Support investigation and documentation of infrastructure or platform‑related security incidents 

Required Experience & Qualifications 

Required 

• 7+ years in eDiscovery, infrastructure engineering, or related technical roles 

• Hands-on production administration of Relativity 

• Experience supporting other eDiscovery platforms and/or complex business applications 

• Working SQL Server knowledge for platform troubleshooting and partnering with DBAs 

• Strong Windows Server administration; Failover Clustering/high availability experience 

• Proven ability to troubleshoot complex, multi-layer issues independently as a senior technical resource 

Preferred / Highly Desired 

• Relativity Certified Infrastructure Specialist or equivalent hands‑on experience 

• Experience with Relativity migrations, upgrades, or environment consolidations 

• Experience in virtualized environments (Hyper‑V, VMware, or similar) 

• Familiarity with enterprise storage and performance troubleshooting 

• Experience supporting regulated or high‑security environments 

• Strong technical documentation skills 

Key Competencies 

• Deep technical ownership and accountability 

• Strong troubleshooting and analytical skills 

• Clear communication with technical and non‑technical stakeholders 

• Ability to mentor junior engineers and analysts 

• Focus on stability, reliability, and operational excellence