Senior Director, Legal Operations

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Job Category

Global Affairs

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an exceptional Senior Director to lead our Legal Operations function within Legal & Corporate Affairs Innovation & Operations, Salesforce's new organization focused on driving innovation as we become the world's first and best Agentic Legal Department. This role will oversee operational innovation and excellence in Shared Services, Contract Lifecycle Management, eDiscovery, and Outside Counsel Management while positioning them at the forefront of AI adoption in legal operations. The role will also partner closely with the other two Innovation & Operations pillar leads, overseeing Legal Innovation & Strategic Initiatives and Knowledge & Enablement.

This role will oversee complex global operations supporting 24/7 business functions and requires developing a deep understanding of cross-functional business processes, legal and risk management activities, and the technologies powering each. The ideal candidate will bring a history of simplifying and accelerating business processes both with and without technology and be passionate about using AI to take this journey even further. They will be equally comfortable coaching global teams, diving deep into operational processes, and negotiating with vendors. They will work out of the Salesforce office three days a week on a hybrid schedule.

Responsibilities

• Team Leadership: Directly manage and provide strategic direction to Legal Shared Services, Contract Lifecycle Management Center of Excellence (CLM COE), eDiscovery, and Outside Counsel Management teams.

• Innovation & AI Integration: Lead these teams in pioneering their own use of AI tools and agentic solutions, serving as a model for legal operations transformation.

• Cross-Functional Excellence: Facilitate collaboration and knowledge sharing across operational teams to improve service quality, efficiency, and eliminate silos.

• Partnership Management: Oversee complex internal and external partnerships, including relationships with law firms, alternative legal service providers, vendors, and offshore contractors.

• Process Optimization: Drive business process redesign and simplification before automation, ensuring we don't just automate broken processes.

• Strategic Planning: Develop and execute comprehensive operational strategies that align with LCA's mission to be the most strategic, intelligent, and efficient legal department.

Required Skills/Experience

• Leadership Experience: 10+ years of progressive leadership experience in legal operations, with demonstrated success managing multiple, complex operational functions. People management experience required, with a strong preference for experience managing and growing managers.

• Legal Technology Knowledge: Deep understanding of legal technology ecosystem, including contract management systems and eDiscovery platforms.

• AI Innovation: Passionate about leveraging AI and Agents to transform work, and experience using AI tools individually and incorporating them into processes.

• Business Partnership Skills: Proven ability to build and maintain strategic relationships with internal and external partners, including vendors and cross-functional teams.

• Change Management: Experience leading organizational transformation and driving adoption of new technologies and processes.

• Legal Industry Knowledge: Strong understanding of corporate legal department operations, outside counsel management, and legal service delivery models. JD is welcome but not required.

We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.