Production Analyst

• Independently manage production work from queues and assigned projects, ensuring jobs progress efficiently and remain aligned with documented standards and SLAs.
• Assess project scope, technical requirements, workflows, and timelines, and recommend appropriate platforms and production approaches.
• Process, convert, format, and export documents and metadata according to established standards and client-specific technical specifications.
• Create and prepare load files and deliverables for industry-standard legal review platforms, including Concordance, Summation, eCapture, and Relativity.
• Format and manipulate data for import into legal review software, using internal tools and SQL to meet specific client requirements.
• Conduct thorough quality-control checks at multiple stages of production to ensure accuracy, compliance, and delivery of high-quality work within expedited timelines.
• Communicate project status, progress, risks, and potential issues to leadership and team members while serving as a primary point of contact for Client Services.
• Prepare detailed hand-off documentation summarizing completed work, outstanding tasks, and relevant issues during shift or project transitions.
• Support the development of custom solutions and workflows for new, unusual, or technically complex data types and requests.
• Identify and recommend improvements to workflows, documentation, quality processes, and resource utilization to increase efficiency.
• Assist with training and mentoring junior team members on department processes, applications, troubleshooting, and deliverable standards.
• Recommend and lead process improvement initiatives that may involve multiple teams, offices, or locations.
• Perform other related duties and responsibilities as assigned.

Requirements:

• Bring 5 to 8 years of eDiscovery or equivalent technical experience, with a strong understanding of production environments and litigation support workflows.
• Demonstrate strong knowledge of SQL syntax and the ability to edit basic code or scripts, or possess expert-level experience with Relativity.
• Have experience with iPro eCapture and other litigation support applications such as Nuix, LAW, ReadySuite, and Relativity.
• Knowledge of scripting or programming languages such as PowerShell, C#, or Java is a plus.
• Demonstrate the ability to work independently with minimal direction while collaborating effectively with colleagues and stakeholders.
• Maintain a strong sense of urgency and consistently prioritize accurate, timely completion of production deliverables and internal requests.
• Manage multiple projects simultaneously and adapt effectively to changing requirements, priorities, and deadlines.
• Apply strong critical-thinking and troubleshooting skills to resolve issues and develop solutions for non-standard technical requests.
• Communicate complex technical concepts clearly, both verbally and in writing, to non-technical audiences.
• Demonstrate the ability to coordinate projects involving multiple teams, offices, or organizations.
• Maintain exceptional attention to detail and a strong focus on quality control and accuracy.
• Possess strong Microsoft Office and Microsoft 365 skills.
• Hold a high school diploma or equivalent experience; an associate or bachelor’s degree is preferred.
• Be willing and able to periodically work outside normal business hours, including evenings and weekends, and participate in on-call coverage when required.
• Demonstrate the professionalism, adaptability, and collaborative mindset needed to work effectively in a fast-paced production environment.

Benefits:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company matching.
• Company-paid Life and AD&D insurance.
• Company-paid short-term and long-term disability coverage.
• Telemedicine and other wellness programs.
• Generous Flexible PTO program.
• Paid volunteer days.
• Voluntary accident, hospitalization, and critical illness insurance plans.
• Voluntary pet insurance.
• Eligibility to participate in an annual bonus or incentive program.
• An inclusive workplace that values diversity, respect, collaboration, and individual contributions.
• Compensation may vary based on factors such as skills, experience, geographic location, and other relevant considerations, with salary ranges potentially adjusted across different talent markets.