Partner Technical Consulting

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
The Technical Presales and Deployment Services (TPD) team provides technical consultations to eligible Microsoft partners, helping them plan, build, and deploy solutions across the Microsoft AI portfolio that includes AI Business Solutions, Cloud AI and Security AI. By leveraging these advanced AI capabilities, TPD accelerates partner sales, adoption, and capability scores in customer success, skilling, and performance, with a strong focus on AI, solution design and cloud consumption. 
The Partner Technical Consultant supports Microsoft partners by identifying requirements and offering tailored technical recommendations. The primary experience should be with Security and added advantage would be knowledge on Microsoft’s Modern Workplace products. The role requires collaboration with stakeholders in Asia to enhance engagement and partner outcomes. Candidate will also need strong teamwork skills, and the ability to deliver strategic insights while upholding technical standards in a fast-paced environment.  
Partner Technical Consultant (PTC) cultivates Microsoft Partner capabilities by facilitating the delivery of proactive consultative services to support their needs. You will support Partners to accelerate their sales cycle by helping them design, develop and deploy customer solutions based on Microsoft technologies and methodologies. Your primary focus will be supporting presales, driving skills transfer, adoption of Microsoft products & solutions, and deployment to help drive the partner business. The role is primarily technical with a strong Security solution focus.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

-As a primary consultant for Security solutions and  having an added knowledge on Microsoft’s Modern Work portfolio, you will serve as a trusted technical advisor to Microsoft partners, helping them build secure, compliant, and scalable solutions. You will drive partner readiness, technical enablement, and workload activation aligned to Microsoft’s Zero Trust principles and compliance standards. While the primary focus of this role is the ASIA region, you will also collaborate with peers and partners in America and EMEA regions. 
-Proactively review partner feedback to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.
-Guide Partners with transitions/migration to the Microsoft 365 cloud services such as tenant setup and service configuration.
-Help partners design and develop cloud-specific security policies, standards, and procedures. 
-Candidates must possess strong consulting skills and guide partner in one-to-one consultation to provide solutions to their customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal [RFP] assistance, deployment guidance). Identifies and recommends complimentary solution areas.
-Use business, technology, and industry strategies to define customer/partner requirements and constraints. Leads conversation with partner to identify the requirements of the business and/or scenario they are trying to solve.
-Assess partner needs and recommend appropriate technical solutions or best practices through methods such as feature comparison, architecture design, and proofs of concept, while providing supporting materials to help partners achieve business goals at the support-market level.
-Help Partners strengthen their Security Infrastructure by recommending the best Microsoft Security products and enabling Partners on the same. 
-Be a Trusted Advisor by guiding partners to adopt Microsoft best Practices to help them sell / deploy Microsoft Security Solutions for their customers 
-Proactively and continuously learn new technology in the respective solution area and build knowledge in additional solution areas. Collaborate with other Partner Technical Consultants (PTCs) by sharing experiences, best practices, and product news. Attains proper accreditation needed to deliver different intellectual property. Participates in relevant technical communities. 
-Develop and maintain knowledge in intellectual property (IP). Assists in the creation of IP content. Communicates areas that need refreshing or gaps in intellectual property. Leads the creation of IP so they can deliver in a similar manner and use the same resources. 
-Records and updates labor in incident-management tool. 
-Document case status logs a record of their labor and activities on valid solutions and has timely engagement and follow up with partners. 
-Records and updates technical and professional skills in a tracking tool. 

Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years of technical pre-sales, technical support, or technical consulting experience 
     o OR 3+ years of technical pre-sales, technical support, or technical consulting experience.
1+ year(s) experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform)

-Hybrid Identity, MFA, Conditional Access, Privileged Identity Management, Identity Protection, Identity Governance 
-Device Management, Application Management, Device Protection and more 
-Defender for Endpoint, Defender for Office 365, Defender for Cloud Apps 
-Advanced eDiscovery, Information Governance, Compliance Score, Microsoft 365 compliance center, Customer Lockbox, Customer Key, Compliance Manager, Insider Risk Management, Microsoft Information -Protection, data loss prevention (DLP), Message encryption, Retention Labels and Policies) 
-Ability to deploy and operationalize Microsoft Security Copilot. 
-Experience using AI-generated insights for threat detection and incident response practice. 
-Familiarity with prompt engineering and natural language interfaces in SOC environments. 
-Understanding of AI governance, model validation, and responsible AI practices. 

-Technical experience with architecture design, configuration, and implementation of infrastructure in Microsoft Teams, Meetings, Phone System, Operator Connect and Direct Routing, Integration with other Applications
-Viva Connections, Viva Engage, Viva Insights, Viva Topics, Viva Learning 
-Design and administration skills for Exchange Online, Experience with Exchange Migrations, IMAP, On-Premises to Online and public folder migration, Skills with Exchange Transport and Client Access, good understanding of Autodiscover service and Exchange ActiveSync (EAS)
-Experience with supporting, planning, designing and implementation of Microsoft Sharepoint Online, Hybrid Scenarios, OneDrive for Business implementation, Migration of files to Microsoft 365
-A solid understanding of Windows 365 including its provisioning, management, and integration with Microsoft Endpoint Manager to deliver secure, scalable, and cloud-based desktop experiences.
-Deep expertise in Microsoft 365 Copilot including the ability to design, deploy, and optimize AI-powered productivity experiences across Word, Excel, Outlook, and Teams, while ensuring alignment with organizational goals and user adoption strategies.
-Understanding of prompt engineering, semantic search, and AI-driven automation critical for designing scalable, secure, and user-centric solutions in modern workplace environments. 
-Knowledge of other Microsoft Cloud Solution will be a plus (Azure, Dynamics, Power Apps, Power Automate, Project Online) 
-Demonstrate expertise in planning, building, and deploying solutions across Microsoft’s AI portfolio—including AI Business Solutions, Cloud AI, and Security AI—to accelerate partner success and solution adoption. 
-ISV and Marketplace Skills
-Knowledge of Microsoft Partner Centre would be an added advantage to help Partners through CSP enablement and best practices. 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.