Operations Application Analyst

Operations Applications Analyst

Charlotte, NC

Hybrid (3 Days in 2 Days Remote)

12-36 Month Contract

*THIS ROLE DOESN'T SUPPORT C2C*

*MUST BE ABLE TO WORK ON W2*

Description

The manager is looking for resources to support a large email retention and archive program. We are looking for App Support resources/analysts that have a troubleshooting, application support, and networking experience. This team supports issues that arise for employees and they work with the vendor if it is something they cannot solve on their own.

Top Skills:

• PowerShell scripting – they use PowerShell to automate processes
• SQL scripting experience - create scripts to help with identification, removal, and upgrading non-permitted technologies from servers
• Monitoring experience - monitor scripts to reduce noise from false positives - monitoring is done on a platform developed in-house. It isn’t something that we expect anyone to have experience using.
• Network troubleshooting - they don't actually support network connectivity, but they do research and escalate incidents that impact their applications - in many cases they work alongside the network support team to isolate problems

Details:

Operations Application Network Analyst is responsible for the effective and successful management of the retention, supervision and discovery of electronic communications for regulated lines of business. This responsibility includes ensuring application availability and performance meet or exceed the needs of our business partners. It also includes enablement of and adherence to regulatory requirements as established and enforced by various governmental regulatory bodies. Operational Analysts serve as a company representative on regulatory issues and provide technical support for the business partners that use the retention and supervision platforms. That support includes enhancement of the operational procedures, systems and principles in the areas of information flow and management, business processes and enhanced management reporting.

• Responsible for ensuring all production regulated messaging applications are performing and providing a stable platform.
• Responsible for the management and support of all applications that enable compliant supervision review of electronic communications.
• Responsible for service delivery to all Supervision & eDiscovery users.
• Responsible for successful implementation and validation of application service changes.
• Responsible for maintaining support relationships with eDiscovery and Legal teams to make sure business strategies are consistently met.
• Ensures that business partner priorities are identified, implemented and communicated as it pertains to Supervision policy management.
• Interfaces with EC Compliance to ensure adherence to compliance requirements via technical controls and reporting.
• Collaborates with Engineering and Operations teammates
• Collaborates with vendors and outside technical support teams
• Effectively manages workloads based on priority and urgency
• Responsible for creation and maintenance of knowledge base and procedural documentation
• Strong working knowledge of ITIL standards and practices
• Proven problem solving skills
• Proven analytical skills
• Proven communication skills on a technical and non-technical level
• Proven process documentation skills
• Strong working knowledge of Windows operating systems and internet browsers
• Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
• Basic knowledge of network troubleshooting
• Ability to participate with on-call support rotations

Job Type & Location

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Charlotte,NC.

This position is anticipated to close on May 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.