OIG System Operations Administrator

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office of Inspector General is the independent oversight body for Chicago’s approximately 500 public, contract, and charter schools. The Office of Inspector General is charged with the responsibility of investigating allegations of waste, fraud, and financial mismanagement in public education within the jurisdiction of the Chicago Board of Education.

Job Summary: 

Reporting to the Inspector General, the OIG System Operations Administrator manages the office’s IT infrastructure, network security, dedicated software systems, and technology assets. This role handles all systems administration and technology projects. This is a full-time, exempt position that will be paid for time worked on a salary basis.

The OIG System Operations Administrator will be held accountable for the following responsibilities:

• Manages and administer all OIG systems and IT infrastructure:

  • Maintains and supports server infrastructure, local area network (LAN), G-Suite, website, and dedicated applications

  • Designs, implements, and monitors network security protocols, user access control rights, backup workflows, and disaster recovery strategies

  • Coordinates system maintenance schedules with the CPS wide area network (WAN)

• Serves as the office-wide technical advisor and subject matter expert, providing digital guidance for routine reviews as well as large-scale and/or complex investigations

• Leads the planning, implementation, and policy development for OIG technology projects, including recommending hardware/software purchases and establishing IT protocols

• Trains and advises staff on the use of any office software and digital tools; Develops training materials

• Coordinates with CPS ITS to establish appropriate OIG access to CPS databases and technology assets; Manages device management and asset compliance in collaboration with ITS; Serves as primary ITS contact for OIG systems and related agreements

• Coordinates with CPS Procurement on procurement actions (E.g., submitting requisitions, sponsorships, purchasing, etc.); Acts as the OIG vendor liaison to ensure high-quality service and support

• Assists in the planning and implementation of the annual budget

• Other duties as assigned

In order to be successful and achieve the above responsibilities, the OIG System Operations Administrator must possess the following qualifications: 

Education Required:

• Bachelor’s degree from an accredited college or university

 Experience Required: 

• Minimum of five (5) years of professional experience in systems administration, including network support and server management Information security experience 

• Experience coordinating technology projects and operations, including budgets and vendor management

• Experience managing and supporting enterprise information systems

• Experience supporting investigations preferred; Experience with digital forensics or e-discovery strongly preferred

Other Requirements:

• Occasional work outside of regular business hours is required

Knowledge, Skills, and Abilities: 

• Ability to exercise considerable independence and initiative in the performance of responsibilities; operate with minimal guidance and direction

• Understanding of LAN/WAN concepts, network protocols, and the deployment, administration, and support of Windows, Apple, and Chromebook platforms

• Thorough knowledge of G-Suite administration and Windows Server maintenance, including experience with permission delegation and user access controls

• Technical proficiency in diagnosing and resolving hardware, software, and network connectivity issues, including break-fix repairs and device re-imaging

• Strong aptitude for learning enterprise SaaS platforms; ability to quickly gain proficiency with critical CPS and OIG systems (e.g., Aspen, Oracle, Kronos, and specialized case management software)

• Knowledge of, or the ability to rapidly learn, relevant local, state, and federal laws, regulations, and institutional policies governing data privacy and compliance

• Familiarity and experience using open source intelligence (OSINT) tools and social media monitoring

• Familiarity with digital forensic principles, data preservation techniques, or chain of custody protocols

• Refined judgment with the ability to manage highly sensitive and confidential information

• Demonstrated ability to prioritize tasks, and manage multiple deadlines, while maintaining high levels of organization

• Exceptional analytical and critical thinking skills 

Benefits:

Health & Wellness: Your Care, Your Choice

CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:

Medical Plan Options

Pharmacy

Dental

Vision

Behavioral Health & EAP

Employee Wellness Program

Financial Security: Planning for Today and Tomorrow

We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:

Basic Life Insurance

Life and Disability Insurance

Pension Plans

Supplemental Retirement Plans (403(b) and 457(b))

Flexible Spending Accounts (FSAs)

Spot Pet Insurance

Work-Life Balance: Supporting Your Personal and Professional Life

CPS values the well-being of its employees and offers competitive paid time off policies:

Paid Leave

Sick Leave

Vacation Days

Parental Leaves

Short-Term Disability

Religious Holidays

Leaves

Reference the Chicago Public Schools: A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.