Office Services Supervisor

Overview

We are seeking an Office Site Coordinator to join our team at IST Management Services in Seattle, WA! Ideal candidates will have relevant experience in mailroom operations, customer service and a desire to grow their professional career in business services. We are committed to both excellence for our clients and upward mobility for our employees.

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401K, Paid Time Off (104 hours total annually, hours accrued on a weekly basis), 7 paid holidays, Pet Insurance, and Bonus Incentives!

Hourly Compensation: $24.00-$26.00/hour

Schedule: Monday-Friday, 8:00 AM – 5:00 PM.  No nights or weekends!

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 27 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Responsibilities

The Office Site Coordinator will be responsible for handling the daily operations and reporting for the assigned location, to include:

• Mail Operations - Scan, Sort and Deliver incoming mail and packages to appropriate client personnel, handle according to established procedures
• Shipping/Receiving Services – Receive and send overnight packages, vendor relations with major carriers (USPS, UPS, FedEx etc.)
• Hospitality services 
• Reception services
• General:
  • Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Reporting - Capture volumes on a daily basis, review monthly billing and confirm accuracy of monthly report
  • Adhere to all safety procedures
  • Train on-call team members for coverage
  • Perform other tasks as assigned to uphold client and site needs

Qualifications

Ideal candidates will have relevant experience in mail operations, customer service and a desire to grow their professional career in business services. Additional qualifications include:

• Excellent communication skills both verbal and written
• Prior mail or shipping/receiving experience
• Keyboarding and Windows environment PC skills
• Ability to multi-task effectively
• Lifting up to 55 pounds
• High school diploma or equivalent (GED) - College Degree is a plus

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.