Microsoft M365 Administrator

Job Title

Microsoft 365 Support Engineer / Senior M365 Support Analyst

Experience

6–7 years in Microsoft 365 / Enterprise IT Support

Job Summary

We are seeking an experienced Microsoft 365 Support professional with 6–7 years of hands-on experience in administering, supporting, and troubleshooting Microsoft 365 services. The role involves L2/L3 support, incident resolution, service optimization, and collaboration with cross-functional teams to ensure stable and secure M365 operations.

Key Responsibilities

Microsoft 365 Administration & Support

• Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Outlook
  
• Manage user accounts, mailboxes, distribution lists, shared mailboxes, and permissions
  
• Troubleshoot mail flow issues, calendar issues, and client connectivity problems
  

Identity & Access Management

• Administer Azure AD / Entra ID, including user lifecycle management
  
• Manage Conditional Access, MFA, SSO, and password policies
  
• Support AAD Connect synchronization issues
  

Security & Compliance

• Support Microsoft Defender (Office 365 / Endpoint)
  
• Assist with DLP, retention policies, eDiscovery, audit logs, and compliance center tasks
  
• Respond to security incidents such as phishing, malware, and suspicious sign-ins
  

Teams & Collaboration

• Troubleshoot Microsoft Teams issues (chat, meetings, calling, voice, and conferencing)
  
• Manage Teams policies, app permissions, and integrations
  

Device & Endpoint Management

• Support Intune / Endpoint Manager for device enrollment, policies, and compliance
  
• Troubleshoot Windows and mobile device access to M365 services
  

Monitoring & Incident Management

• Handle incidents, service requests, and escalations within SLA
  
• Coordinate with Microsoft Support for critical or complex issues
  
• Perform root cause analysis and implement preventive measures
  

Documentation & Process Improvement

• Create and update KB articles, SOPs, and operational documentation
  
• Participate in service improvement initiatives and M365 enhancements
  

Required Skills

Technical Skills

• Strong experience with Microsoft 365 Admin Center
  
• Expertise in Exchange Online, SharePoint Online, Teams, OneDrive
  
• Solid knowledge of Azure AD / Entra ID
  
• Hands-on experience with PowerShell for M365 administration
  
• Experience with Intune, Defender, and M365 Security & Compliance
  
• Understanding of DNS, SMTP, Autodiscover, and hybrid environments
  

Soft Skills

• Strong troubleshooting and analytical skills
  
• Excellent communication and stakeholder management
  
• Ability to work independently and handle escalations
  
• Experience working in ITIL-based support environments
  

Certifications (Preferred)

• Microsoft Certified: MS-102 / MS-100 / MS-101
  
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
  
• ITIL Foundation
  

Work Environment

• Enterprise IT support / Managed Services environment
  
• Rotational shifts or on-call support (if applicable)
  

Requirements

Job Title

Microsoft 365 Support Engineer / Senior M365 Support Analyst

Experience

6–7 years in Microsoft 365 / Enterprise IT Support

Job Summary

We are seeking an experienced Microsoft 365 Support professional with 6–7 years of hands-on experience in administering, supporting, and troubleshooting Microsoft 365 services. The role involves L2/L3 support, incident resolution, service optimization, and collaboration with cross-functional teams to ensure stable and secure M365 operations.

Key Responsibilities

Microsoft 365 Administration & Support

• Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Outlook
  
• Manage user accounts, mailboxes, distribution lists, shared mailboxes, and permissions
  
• Troubleshoot mail flow issues, calendar issues, and client connectivity problems
  

Identity & Access Management

• Administer Azure AD / Entra ID, including user lifecycle management
  
• Manage Conditional Access, MFA, SSO, and password policies
  
• Support AAD Connect synchronization issues
  

Security & Compliance

• Support Microsoft Defender (Office 365 / Endpoint)
  
• Assist with DLP, retention policies, eDiscovery, audit logs, and compliance center tasks
  
• Respond to security incidents such as phishing, malware, and suspicious sign-ins
  

Teams & Collaboration

• Troubleshoot Microsoft Teams issues (chat, meetings, calling, voice, and conferencing)
  
• Manage Teams policies, app permissions, and integrations
  

Device & Endpoint Management

• Support Intune / Endpoint Manager for device enrollment, policies, and compliance
  
• Troubleshoot Windows and mobile device access to M365 services
  

Monitoring & Incident Management

• Handle incidents, service requests, and escalations within SLA
  
• Coordinate with Microsoft Support for critical or complex issues
  
• Perform root cause analysis and implement preventive measures
  

Documentation & Process Improvement

• Create and update KB articles, SOPs, and operational documentation
  
• Participate in service improvement initiatives and M365 enhancements
  

Required Skills

Technical Skills

• Strong experience with Microsoft 365 Admin Center
  
• Expertise in Exchange Online, SharePoint Online, Teams, OneDrive
  
• Solid knowledge of Azure AD / Entra ID
  
• Hands-on experience with PowerShell for M365 administration
  
• Experience with Intune, Defender, and M365 Security & Compliance
  
• Understanding of DNS, SMTP, Autodiscover, and hybrid environments
  

Soft Skills

• Strong troubleshooting and analytical skills
  
• Excellent communication and stakeholder management
  
• Ability to work independently and handle escalations
  
• Experience working in ITIL-based support environments
  

Certifications (Preferred)

• Microsoft Certified: MS-102 / MS-100 / MS-101
  
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
  
• ITIL Foundation
  

Work Environment

• Enterprise IT support / Managed Services environment
  
• Rotational shifts or on-call support (if applicable)