Microsoft 365 & Modern Workplace Engineer

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

The goal of this position is to challenge and disrupt conventional methods of delivering technology to users across the organization. The Senior Modern Workplace Engineer will assist in scoping, planning, and executing Microsoft 365 and related Modern Workplace initiatives. The role will be engaged in designing, implementing, and communicating collaboration solutions for EVERSANA related to mergers & acquisitions (M&A) and divestitures. Advanced knowledge of VDI, thin client, zero touch provisioning, configuration management on Apple and Microsoft technology stacks is also critical to the role. Proven expertise in Microsoft Purview is preferred.

A demonstrated knowledge of the entire Microsoft M365 Modern workplace ecosystem and mid-level networking is also required, as this position will assist EVERSANA operations to ensure the stability, integrity and efficient operation of the information systems that support core M365 services for our enterprise. The successful candidate for this position will be able to demonstrate technical skills, proficiency with the design, implementation, and support of all of Microsoft 365 Platform Services.

This role will work with other M365 Engineers and Architect to blueprint best-of-class solutions. They will develop governance, define SOP’s around managing change, experience monitoring, disaster recovery, and define KPI’s to measure success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Actively working to complete company goals on Microsoft 365 initiatives.
• Active collaboration to follow company strategy « Cloud First ».
• Strong understanding of Unified Endpoint Management (UEM)/Enterprise Mobility Management (EMM)/Mobile Device Management (MDM) platforms.
• Microsoft Modern Workplace AI Governance.
• Ensure quality compliance including security. Following IT security standard.
• Working with Corporate Communication group to circulate and distribute information to the users and global management.
• Project planning, implementation, and administration of new M365 services.
• Comply with the ratios/objectives established in the service (KPI, SLA)
• Ability to solve problems quickly, develop workflow and automate processes to deliver efficiencies
• Must be energetic, self-motivated, and work well in a team environment with the ability to operate independently.
• Actively work to complete company goals on Microsoft AI initiatives.
• Participate in scoping efforts to understand cost and complexity, while creating statements of work and work breakdown structures with minimal oversight.
• Exhibit the ability to own the entire lifecycle of processes and procedures from requirements gathering to end user socialization.
• Collaborate cross-functionally within a team, across IT Teams, across business service lines and with external consultants and partners to effectively communicate and deliver complex technical processes and solutions.
• Orchestrate knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and M365 process management.
• Engaged on the implementation of Purview features, such as retention policies, e-discovery,
• Data loss prevention, data labeling, and Azure Information Protection
• Recognize opportunities and take the initiative to solve problems
• Represent proposed changes in weekly CAB meetings.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education: Bachelor’s degree
• Experience and/or Training:
  • 6-8+ years of experience managing enterprise systems
  • Experience managing VDI technology
  • Experience testing, planning, and deploying technology at the enterprise level
  • Working knowledge with endpoint configuration management toolsets
  • Working knowledge of Active Directory/Azure AD
  • Working knowledge of PKI/Certificates
  • Expert level Windows 10/11 Engineering/Administration
  • PowerShell proficiency
  • Knowledge of emerging Microsoft and other productivity tools with AI integrations.
  • Cloud/Private Cloud performance management
  • Proficient at crafting technical documentation
  • Understands networking fundamentals and how those relate to solution delivery
  • Exceptional intrapersonal skills

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree in Computer science or related field of study
• Experience and/or Training:
  • Working knowledge with thin clients
  • Experience in planning design and execution of large-scale systems implementation.
  • Purview features and functionalities, such as retention, e-discovery, Data loss prevention, data labeling, and Azure Information Protection
  • Demonstrated excellence driving end user experience.
• Licenses/Certificates: ITILv4, Microsoft certifications (AZ104- Azure Administrator, MD102/MS102 -M365 Administration

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others. 
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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