Messaging Product Expert
OpellaJob title: Messaging Product Expert
- Location: Hyderabad
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.
About the job:
Our team
Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide.
We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations).
Our team operates in an international context, serving all markets in most of the countries around the world.
Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Platforms (ServiceNow, Observability, Chatbots, SAP, Commercial, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, servers, …).
Digital Workplace & Facilities team manages all Digital Workplace capabilities (all devices, collaboration, communication, printing, software management & deployment, …) and makes the bridge between global standards designed by global infrastructure & workplace teams and their implementation on our 60+ sites (incl. 12 plants) across the globe.
Are you passionate about shaping a seamless Digital Workplace experience and influencing how people collaborate every day? Join us to own and evolve our global Messaging platform within the Digital Workplace & Facilities team.
This is a high-impact opportunity for a Messaging Product Owner with advanced Exchange Online expertise to shape the future of our enterprise messaging service. You will combine product ownership with senior technical depth to drive service evolution, lead continuous improvement, support critical escalations and help teams across the organization deliver a reliable, modern messaging experience at global scale.
Own the Exchange Online product vision, roadmap and priorities, balancing business needs, user experience and technical excellence
Provide advanced Exchange Online administration expertise across mailboxes, shared mailboxes, distribution lists, delegated access, mail flow and complex troubleshooting
Act as a senior escalation point for complex messaging issues, while coaching and enabling L1 and L2 support teams through guidance, documentation and knowledge sharing
Own and improve mail flow, including connectors, transport rules, accepted domains and routing dependencies, while supporting Cybersecurity on related implementations
Partner with Cybersecurity, Identity and Compliance teams on governance, retention, archiving and eDiscovery-related requirements
Drive automation, standardization and continuous improvement through Exchange Online PowerShell, service metrics and stakeholder feedback
Lead messaging transformation and migration initiatives with visible business impact, ensuring service continuity, stakeholder alignment and user adoption
Define and improve the messaging operating model, including service levels, support processes, documentation and continuous improvement practices
About you
Technical background required
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline
7+ years of experience in enterprise messaging, workplace engineering or service ownership roles, including significant hands-on Exchange Online experience
Advanced Exchange Online administration expertise, including mailbox lifecycle management, shared mailboxes, distribution groups, connectors, mail routing, transport rules, delegated administration and troubleshooting
Experience with Exchange Online PowerShell, automation, reporting and operational improvement
Working knowledge of messaging security, hygiene and compliance topics, with the ability to support Cybersecurity and Compliance teams during implementation
Experience supporting large global environments, including incident and problem management, change control and vendor coordination
Experience creating support documentation, runbooks and knowledge articles, and enabling L1/L2 support teams
Experience in messaging migration or transformation programs and good understanding of the broader Microsoft 365 ecosystem
Microsoft 365 or Exchange Online certifications are a plus
Soft skills required
A strong product ownership mindset, with the ability to prioritize effectively, make sound decisions and deliver measurable outcomes
Excellent stakeholder management and communication skills across technical and non-technical audiences
Ability to coach support teams, explain complex topics clearly and work effectively in global virtual teams
A proactive, analytical and solutions-oriented mindset, with a passion for continuous improvement
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Comfort working in a complex, international environment, with a structured approach and strong sense of ownership.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.