Messaging Manager

Overview

JOB TITLE: Messaging ManagerLOCATION Fort Belvoir, VASALARY: $126,000-$160,000 (Compensation is dependent upon qualifications and experience)EMPLOYEE TYPE: Full-Time Salary Exempt

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Messaging Manager is responsible for the administration, and continuous improvement of enterprise messaging platforms and services. This position ensures the secure, reliable, and compliant operation of systems supporting email, unified communications, collaboration, and related messaging solutions.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

• Develop and implement messaging policies, standards, and procedures to ensure reliability, security, and compliance with applicable laws, regulations, and organizational requirements.
• Act as the principal point of contact for messaging system issues, ensuring expedited resolution of incidents, user requests, and escalation of critical service disruptions.
• Lead the planning and execution of upgrades, migrations, and integration projects associated with messaging platforms, minimizing impact on business operations.
• Ensure all messaging environments are compliant with security requirements.
• Manage messaging-related security, including spam filtering, virus protection, encryption, and authentication protocols.
• Oversee the configuration and administration of policies related to data retention, archiving, e-discovery, and legal holds.
• Collaborate across IT, cybersecurity, and end-user support teams to align messaging services with broader organizational strategies.
• Track and report on system performance, availability, capacity, and usage metrics; provide briefings and recommendations to leadership regarding improvements or investments.
• Evaluate, select, and manage vendor relationships, including service agreements for messaging software, hardware, and cloud services.
• Stay informed of emerging technologies and best practices in enterprise messaging, recommending enhancements to meet evolving mission needs.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• 2 years demonstrated experience using Multimedia Message Manager (M3), conducting profile management, and monitoring message traffic for anomalies.
• Demonstrated experience in foreign disclosure, intelligence dissemination, or demonstrated ability to deliver professional briefings and presentations to diverse audiences.
• Demonstrated ability to draft and maintain documentation such as Standard Operating Procedures and ability to produce reports incorporating text and graphics to convey complex concepts.
• Active Top Secret/SCI Security Clearance with ability to obtain CI polygraph.
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 Calendar days of indoctrination at HQ INSCOM.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications:

• Bachelor’s degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education.
• Associates degree with 7 years’ experience in an intelligence discipline OR High School Diploma with 9 years’ experience in an intelligence discipline

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional  office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range