Messaging Administrator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Messaging Administrator 
Job Title: Systems Administrator V 
Agency: Health & Human Services Comm 
Department: Mess Coll Cell Servcs DSHS 425 
Posting Number: 16694 
Closing Date: 05/22/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,797.66 - $6,337.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 
255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT 
CYB10,CYB11,ISM,IT,ITS 
 

Job Description

The HHSC Messaging & Collaboration team is focused on providing electronic communication to the Texas Health & Human Services enterprise, totaling over 56,000 users, through the successful implementation of enterprise messaging applications and solutions. The team is responsible for designing, building and delivering enterprise solutions to serve our customers, and the citizens of the state of Texas. This position is critical to the ongoing support of e-mail & collaboration services within HHS agencies. The selected administrator is expected to make key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. The administrator position requires expertise in support in running a highly available, secure and scalable environment. Position will require development and maintenance of automated scripts. Technologies will include collaboration tools (Microsoft Outlook, SharePoint, Teams), email security, archiving, encryption, business continuity, and integration of on-premise applications with Azure & Office 365. Each administrator will be required to keep informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements. Works under minimal direction with considerable latitude for the use of initiative and independent judgment.  

Essential Job Functions:
Perform day-to-day administration, maintenance, standards/policies and operational features/functions of the HHS Enterprise Messaging & Collaboration systems including management and monitoring of associated service and support contracts, service level agreements, and performance metrics.

Serves as a point of escalation and support to the HHS agencies who participate and various help desks. Provides 24/7 on call support for the HHS Enterprise Messaging & Collaboration.
Analyze data and make key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability.
Develop and implement strategic and tactical plan across agency IT administrators and resource owners of Collaboration & Mobility technologies. Includes working closely with external vendors and professional services groups, as needed to resolve issues, upgrade, optimize or implement solutions.
Coordinate development and implementation of email security controls with HHS Information Security Office, including SPAM mitigation strategies and remediation of security events such as phishing and malware attacks
Oversee and Manage applications hosted, via or reliant upon, the HHS Messaging & Collaboration technologies such as SMTP services
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned

Knowledge Skills Abilities:
•PowerShell scripting experience or equivalent .NET development
•Windows Server administration experience
•Active Directory administration experience
•Experience managing Microsoft Exchange 2010/2013/Office365
•Experience managing Email Security appliances/services
•Experience managing Office 365
•Experience managing Azure or Amazon Web Services
•Knowledge of networking and DNS
•Knowledge of maintaining Microsoft Exchange 2010/2013/Office365
•Knowledge of eDiscovery using tools
•Ability to analyze and revise standards and procedures.
•Ability to understand and effectively manage break/fix support for the HHS Enterprise
•Ability to communicate effectively with all HHS agencies and different levels of personnel
•Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

•Skill in providing exceptional customer service  

Registration or Licensure Requirements:
Microsoft 365 certification is highly preferred.

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another on a year-to-year basis.

Two years of advanced scripting and development skills using PowerShell preferred.

Two years of O365/M365 support experience required.

Additional Information

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.