Managing Paralegal

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Work may range in complexity depending upon nature and size of litigation being supported. The position supports all aspects of the litigation function, with a particular emphasis on document collection and review for discovery requests, responses to regulatory requests, and responses to subpoenas. The litigation paralegal will work closely with internal and external counsel, the e-discovery team (including IT staff), compliance personnel, and business partners, in an environment that involves managing multiple projects at a time and meeting inflexible deadlines. 

 As a part of the enhanced responsibilities for this role, this position will report directly to the SVP, Deputy General Counsel and will also involve efforts to improve our discovery management process through AI. Additionally, there will be opportunities to “float” on strategic projects elsewhere in the department, providing exposure to cross functional collaboration and other initiatives.

 Role may include supervision of staff and projects.

 Position Description

 Communicate with external counsel for scheduling meetings, depositions, document requests, declarations, and verifications. Serve as liaison between counsel and the business for document discovery and fact finding. Fulfill all discovery needs by communicating with counsel.

·         Fulfill discovery needs by liaising outside counsel, the business lines, and the eDiscovery team to collect relevant hardcopy and Electronically Stored Information (archived email, SharePoint or shared drive data) for review and production in Relativity

·         Oversee document productions to ensure relevant and non-privileged documents are securely transferred to external entities using the proper technical specifications, via encryption software to prevent data breaches

·         Evaluate discovery needs to determine if a vendor is needed for project management and document review based on data volume and discovery deadlines

·         Have experience with large-scale electronic discovery including identification, collection, privilege and relevancy review, processing (coding, sorting, searching) and production using Relativity.

·         Have a general understanding of the civil litigation discovery process, including the obligation to preserve relevant documents.

Case Management & Reporting

• Utilize the Ascent case management database to open and close matters and update case statuses, eDiscovery vendor costs by matter
• Add key documents and notes to maintain continuity of case management reporting
• Assist business lines with litigation and regulatory disclosure in connection with RFPs
• Coordinate outside counsel responses to requests for information from Voya’s public auditor

Legal Hold Management

• Draft legal holds for review by responsible attorney. Send legal hold notices and reminders, track responses, and release legal holds at the conclusion of a matter using Ascent’s Legal Hold tool.
• Review open legal holds on a semi-annual basis to ensure any inactive holds are closed
• Coordinate with the vendor to make any changes or improvements to Ascent’s Legal Hold to as needed
• Manager of X_Legal Working Group on Service Now. Add members to X_Legal Working Group on Service Now for the purpose of responding to legal hold tasks received from IT
• Review and respond to legal hold tasks in Service Now as a back-up for primary support paralegal

Relativity Support

• Create new matters, data upload requests, user access requests, and project management requests in the Relativity dashboard
• Submit project management tickets for case team, such as basic saved searches and submitting tickets for more complex saved searches; submit analytics jobs like email threading and/or predictive coding projects; communicate with users and eDiscovery team to resolve issues with the environment; and train external users on basic Relativity functions as needed
• Review and update matter status and list of Relativity workspaces on a quarterly basis to determine which matters can be archived or purged to minimize data costs and maximize space for new matters

 Knowledge & Experience

• Bachelor’s degree or equivalent experience.
• Paralegal certification
• Seven plus years’ experience
• Working knowledge of applicable United States federal and state regulations
• Experience with Relativity or other ediscovery tools helpful                                        
• Excellent verbal and written communication skills. Ability to communicate with all levels inside and outside an organization
• Demonstrated leadership and problem solving skills
• Business acumen with ability to drive efficiencies, maximize utilities, and identify cost savings
• Creative thinker with vision to expand role in different ways

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.